WeStreet Credit Union
Primary Responsibilities (@ 60% of the time)
Serve as an operational reference to branch staff virtually by providing direction and assistance in resolving member problems and reducing risk.
Provide approval and operational guidance to the Care Center teams by participating in the support chat.
Be the process owner for transaction approval. Evaluate for ongoing efficiency and reduction of wait times.
Serve as the team lead for documenting processes and procedures as well as ongoing system management and maintenance.
Compile and distribute weekly retail communications newsletter with a focus on operations, change management, and skill development.
Support the production of weekly, monthly, and quarterly reporting compiled and distributed from the retail operations team.
Work with retail leadership to create efficiency and reduce risk through process implementation.
Additional Responsibilities (@ 40% of the time)
Provide an elevated level of IRA and Trust guidance support to the Retail team.
Support fraud monitoring, guidance, and decision making in collaboration with retail, risk, and payments teams.
Provide guidance and support for systems pertaining to operations for Care Center and branch teams.
Assist Care Center Managers with quality assurance call reviews.
Partner with teams across the Credit Union on different projects and strategic initiatives.
Assist Regional Operations Manager with system testing, updates, and maintenance.
Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with privacy act directives.
Perform other duties as assigned and be available to work hours as requested.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Banking
Location: Tulsa, OK
#J-18808-Ljbffr
Serve as an operational reference to branch staff virtually by providing direction and assistance in resolving member problems and reducing risk.
Provide approval and operational guidance to the Care Center teams by participating in the support chat.
Be the process owner for transaction approval. Evaluate for ongoing efficiency and reduction of wait times.
Serve as the team lead for documenting processes and procedures as well as ongoing system management and maintenance.
Compile and distribute weekly retail communications newsletter with a focus on operations, change management, and skill development.
Support the production of weekly, monthly, and quarterly reporting compiled and distributed from the retail operations team.
Work with retail leadership to create efficiency and reduce risk through process implementation.
Additional Responsibilities (@ 40% of the time)
Provide an elevated level of IRA and Trust guidance support to the Retail team.
Support fraud monitoring, guidance, and decision making in collaboration with retail, risk, and payments teams.
Provide guidance and support for systems pertaining to operations for Care Center and branch teams.
Assist Care Center Managers with quality assurance call reviews.
Partner with teams across the Credit Union on different projects and strategic initiatives.
Assist Regional Operations Manager with system testing, updates, and maintenance.
Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with privacy act directives.
Perform other duties as assigned and be available to work hours as requested.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Banking
Location: Tulsa, OK
#J-18808-Ljbffr