Zippy
Overview
Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers\' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. Role
Mortgage Collections Specialist (Bilingual Spanish Only). As a Loan Counselor you will serve as the face of our organization, represent Zippy by providing best-in-class service and supporting the customers’ journey in home ownership. You will play a crucial role in reaching out to customers who are past due on their home loan payments. Your primary responsibility will be to engage with customers, understand their financial situations, and work collaboratively to establish viable solutions. The ideal candidate will possess excellent communication skills, the ability to drive meaningful conversations, and the finesse to balance assertiveness with empathy. Responsibilities
Conduct outbound calls to customers who are behind on home loan payments, demonstrating professionalism and empathy throughout interactions. Assess customers\' financial situations, understanding the reasons behind payment delinquency, and collaborate to find suitable solutions. Utilize strong negotiation skills to establish feasible payment plans or alternative arrangements while adhering to company policies and regulations. Accurately document all customer interactions and agreements, ensuring compliance with legal and company requirements. Educate customers on the importance of timely payments, potential consequences of non-payment, and available resources to support them. Resolve customer concerns and disputes effectively, maintaining a positive and professional relationship to encourage continued cooperation. Provide regular updates on collection efforts, identifying trends and recommending improvements to management. Qualifications
2+ years of experience in collections or a similar role Proven track record of achieving outstanding customer satisfaction Comfortable working in a fast-paced startup environment Willingness to maintain and ensure a high level of integrity Excellent written and verbal communication skills Comfort learning new technologies – OneDrive (Microsoft systems), Asana and our proprietary custom built software Fluent in Spanish Important Applicant Information
While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process. As a participating employer, we will use E-Verify to confirm employment eligibility. We currently hire candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Applicants outside these states will be considered on a case-by-case basis. Benefits & Compensation
Competitive Compensation with potential for annual bonuses and variable pay Equity for All Remote Work Comprehensive Health Coverage (medical, dental, vision) plus employer-subsidized STD, LTD, and life insurance Flexible Spending Accounts (FSAs) Training & Licensing Support Paid Time Off Wellbeing Programs Parental Leave No Meeting Wednesdays Vibrant Slack Community Career Growth Equity & Inclusion
Zippy is an equal opportunity employer and is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender identity, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.
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Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers\' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. Role
Mortgage Collections Specialist (Bilingual Spanish Only). As a Loan Counselor you will serve as the face of our organization, represent Zippy by providing best-in-class service and supporting the customers’ journey in home ownership. You will play a crucial role in reaching out to customers who are past due on their home loan payments. Your primary responsibility will be to engage with customers, understand their financial situations, and work collaboratively to establish viable solutions. The ideal candidate will possess excellent communication skills, the ability to drive meaningful conversations, and the finesse to balance assertiveness with empathy. Responsibilities
Conduct outbound calls to customers who are behind on home loan payments, demonstrating professionalism and empathy throughout interactions. Assess customers\' financial situations, understanding the reasons behind payment delinquency, and collaborate to find suitable solutions. Utilize strong negotiation skills to establish feasible payment plans or alternative arrangements while adhering to company policies and regulations. Accurately document all customer interactions and agreements, ensuring compliance with legal and company requirements. Educate customers on the importance of timely payments, potential consequences of non-payment, and available resources to support them. Resolve customer concerns and disputes effectively, maintaining a positive and professional relationship to encourage continued cooperation. Provide regular updates on collection efforts, identifying trends and recommending improvements to management. Qualifications
2+ years of experience in collections or a similar role Proven track record of achieving outstanding customer satisfaction Comfortable working in a fast-paced startup environment Willingness to maintain and ensure a high level of integrity Excellent written and verbal communication skills Comfort learning new technologies – OneDrive (Microsoft systems), Asana and our proprietary custom built software Fluent in Spanish Important Applicant Information
While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process. As a participating employer, we will use E-Verify to confirm employment eligibility. We currently hire candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Applicants outside these states will be considered on a case-by-case basis. Benefits & Compensation
Competitive Compensation with potential for annual bonuses and variable pay Equity for All Remote Work Comprehensive Health Coverage (medical, dental, vision) plus employer-subsidized STD, LTD, and life insurance Flexible Spending Accounts (FSAs) Training & Licensing Support Paid Time Off Wellbeing Programs Parental Leave No Meeting Wednesdays Vibrant Slack Community Career Growth Equity & Inclusion
Zippy is an equal opportunity employer and is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender identity, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.
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