Vālenz Health®
Vōlêncioç® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About This Opportunity As an Enterprise IT Tech II, you’ll provide remote, Level 2, IT support for staff and executives, ensuring a smooth and positive user experience. You’ll troubleshoot hardware, software, and system issues; manage escalated support tickets. You’ll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Additionally, this individual will provide general facilities support at our on‑site locations as needed.
Things You’ll Do Here
Design, administer, and support core infrastructure, including system and network architecture, cloud platforms, and mobile device management
Troubleshoot and resolve complex technical issues across systems, networks, and end‑user environments
Manage user access and accounts across Entra ID, Active Directory, Microsoft 365, and related cloud services
Maintain and optimize IT infrastructure components such as SASE and VPN solutions, home networks, end‑user devices, and deployed software
Lead the adoption and integration of cloud services to improve scalability, flexibility, and cost efficiency
Create, maintain, and improve SOPs and knowledge articles while mentoring junior Enterprise IT team members
Support IT project planning and execution, ensuring on‑time, high‑quality delivery aligned with business needs
Manage IT budgets, vendor relationships, inventory, and facility‑related technology such as access control systems
Operate within governance and compliance frameworks while applying cybersecurity practices to safeguard systems and data
Deliver clear, empathetic communication across all channels and collaborate with cross‑functional teams to ensure IT solutions meet business needs
What You’ll Bring to the Team
3+ years’ experience working in a help desk environment
Demonstrated history of leading technical projects to completion, diagnose and resolve computer technical issues
Proficiency with Windows, MacOS, iOS and Android devices
Excellent oral and written communication skills
Detail oriented and organized in order to keep detailed notes on tickets
Ability to lift objects weighing 35‑50 pounds on a regular basis
Ability to stand up to two or more hours at a time
Where You’ll Work
Work Environment: You’ll need a quiet workspace that is free from distractions
Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company‑approved devices/software
Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA
Why You'll Love Working Here Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest‑growing private companies. Our team is committed to delivering on our promise to
engage early and often for smarter, better, faster healthcare . With this commitment, you’ll find an engaged culture – one that stands
strong, vigorous, and healthy
in all we do.
Benefits
Generously subsidized company‑sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
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About This Opportunity As an Enterprise IT Tech II, you’ll provide remote, Level 2, IT support for staff and executives, ensuring a smooth and positive user experience. You’ll troubleshoot hardware, software, and system issues; manage escalated support tickets. You’ll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Additionally, this individual will provide general facilities support at our on‑site locations as needed.
Things You’ll Do Here
Design, administer, and support core infrastructure, including system and network architecture, cloud platforms, and mobile device management
Troubleshoot and resolve complex technical issues across systems, networks, and end‑user environments
Manage user access and accounts across Entra ID, Active Directory, Microsoft 365, and related cloud services
Maintain and optimize IT infrastructure components such as SASE and VPN solutions, home networks, end‑user devices, and deployed software
Lead the adoption and integration of cloud services to improve scalability, flexibility, and cost efficiency
Create, maintain, and improve SOPs and knowledge articles while mentoring junior Enterprise IT team members
Support IT project planning and execution, ensuring on‑time, high‑quality delivery aligned with business needs
Manage IT budgets, vendor relationships, inventory, and facility‑related technology such as access control systems
Operate within governance and compliance frameworks while applying cybersecurity practices to safeguard systems and data
Deliver clear, empathetic communication across all channels and collaborate with cross‑functional teams to ensure IT solutions meet business needs
What You’ll Bring to the Team
3+ years’ experience working in a help desk environment
Demonstrated history of leading technical projects to completion, diagnose and resolve computer technical issues
Proficiency with Windows, MacOS, iOS and Android devices
Excellent oral and written communication skills
Detail oriented and organized in order to keep detailed notes on tickets
Ability to lift objects weighing 35‑50 pounds on a regular basis
Ability to stand up to two or more hours at a time
Where You’ll Work
Work Environment: You’ll need a quiet workspace that is free from distractions
Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company‑approved devices/software
Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA
Why You'll Love Working Here Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest‑growing private companies. Our team is committed to delivering on our promise to
engage early and often for smarter, better, faster healthcare . With this commitment, you’ll find an engaged culture – one that stands
strong, vigorous, and healthy
in all we do.
Benefits
Generously subsidized company‑sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
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