The Home Depot
Job Description
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
Responsibilities
Support every stage of the Pro customer journey
Build and maintain professional relationships with Pro customers
Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
Provide outstanding service based on unique project needs
Meet monthly sales goals and other metrics to drive sales
Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge
Collaborate to maintain a clean, organized, and safe environment
Resolve delivery issues and communicate Home Depot’s advantages over competitors
Support store goals by monitoring inventory and executing sales initiatives
Uphold the highest standards of customer service and safety
Bilingual communications skills may be preferred at certain locations
Qualifications
Strong communication and customer service skills
Ability to meet monthly sales goals and metrics
Product knowledge and sales experience
Comfortable working in a team environment with a focus on safety and organization
Bilingual communication skills preferred
Employment type: Full-time. Seniority level: Not applicable.
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Responsibilities
Support every stage of the Pro customer journey
Build and maintain professional relationships with Pro customers
Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
Provide outstanding service based on unique project needs
Meet monthly sales goals and other metrics to drive sales
Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge
Collaborate to maintain a clean, organized, and safe environment
Resolve delivery issues and communicate Home Depot’s advantages over competitors
Support store goals by monitoring inventory and executing sales initiatives
Uphold the highest standards of customer service and safety
Bilingual communications skills may be preferred at certain locations
Qualifications
Strong communication and customer service skills
Ability to meet monthly sales goals and metrics
Product knowledge and sales experience
Comfortable working in a team environment with a focus on safety and organization
Bilingual communication skills preferred
Employment type: Full-time. Seniority level: Not applicable.
#J-18808-Ljbffr