Hubbell Gas Utility Solutions (HGUS)
Customer Service Rep
Hubbell Gas Utility Solutions (HGUS), Manchester, New Hampshire, us, 03103
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Customer Service Rep
role at
Hubbell Gas Utility Solutions (HGUS)
Date: Dec 5, 2025 Location: Manchester, NH, US, 03109-5311 Company: Hubbell Incorporated
Job Overview In an organization known for its world‑class customer service, answer live incoming customer queries by phone, chat, and email.
A Day In The Life
Service approximately 80-100 customer contacts per day
Provide price and availability, order status, and general customer information upon request
Interpret and communicate information from ERP system and customer portal to customers
Process, resolve, and expedite orders
Collaborate with team members to balance out workload, leading to a fast, high‑quality response for the customer
Maintain composure, empathy, and positive attitude in an extremely fast‑paced team environment
Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
Code calls, emails, and chats to accurately reflect interaction type
Complete customer spreadsheet and other special notifications
Utilize strong technical knowledge to handle more advanced product‑related inquiries
Look up special pricing agreements and convey accurate price to internal and external customers
Create quotes as permitted within pricing guidelines
Facilitate creation of customer order reports
Manage key accounts and challenging salespeople
This is a hybrid position and is work from home Monday & Fridays
Skills And Experience
SAP, Salesforce experience preferred
Experience working with customers to solve problems
Education
High School Diploma in General Studies
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug into an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high‑quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
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Customer Service Rep
role at
Hubbell Gas Utility Solutions (HGUS)
Date: Dec 5, 2025 Location: Manchester, NH, US, 03109-5311 Company: Hubbell Incorporated
Job Overview In an organization known for its world‑class customer service, answer live incoming customer queries by phone, chat, and email.
A Day In The Life
Service approximately 80-100 customer contacts per day
Provide price and availability, order status, and general customer information upon request
Interpret and communicate information from ERP system and customer portal to customers
Process, resolve, and expedite orders
Collaborate with team members to balance out workload, leading to a fast, high‑quality response for the customer
Maintain composure, empathy, and positive attitude in an extremely fast‑paced team environment
Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
Code calls, emails, and chats to accurately reflect interaction type
Complete customer spreadsheet and other special notifications
Utilize strong technical knowledge to handle more advanced product‑related inquiries
Look up special pricing agreements and convey accurate price to internal and external customers
Create quotes as permitted within pricing guidelines
Facilitate creation of customer order reports
Manage key accounts and challenging salespeople
This is a hybrid position and is work from home Monday & Fridays
Skills And Experience
SAP, Salesforce experience preferred
Experience working with customers to solve problems
Education
High School Diploma in General Studies
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug into an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high‑quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
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