360Learning
Employer Industry
Learning Management Systems (LMS) and E‑Learning.
Why consider this job opportunity
Compensation package includes base salary, a variable component, and equity.
Flexible hours with full remote work possible anywhere in France.
Comprehensive benefits: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Opportunities for professional growth and development within a supportive corporate culture.
Commitment to Diversity, Equity, and Inclusion with active Employee Resource Groups.
Chance to make an impact in the digital training and e-learning industry.
What to Expect (Job Responsibilities)
Support clients in implementing and optimizing their digital training strategy using the employer's platform.
Ensure contract renewals by coordinating resources and aligning solutions with clients’ business objectives.
Collaborate with the Account Management team to meet client KPIs and drive success.
Develop processes, reporting, and communication strategies to facilitate effective client engagement.
Identify customer use cases and document feedback to enhance service delivery.
What is Required (Qualifications)
1–1.5 years of experience in a Customer Success position, preferably in the SaaS industry.
Experience managing a large portfolio of SMB clients (100+ clients).
Proactive approach to client management with a results‑oriented mindset.
Strong communication skills, able to convey ideas clearly through data both in writing and orally.
Fluent in English (US/UK) / B2 level or equivalent (FR).
How to Stand Out (Preferred Qualifications)
Strong interest in the digital industry, particularly in education and e-learning.
Enthusiasm for the employer's working environment and culture.
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
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Why consider this job opportunity
Compensation package includes base salary, a variable component, and equity.
Flexible hours with full remote work possible anywhere in France.
Comprehensive benefits: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Opportunities for professional growth and development within a supportive corporate culture.
Commitment to Diversity, Equity, and Inclusion with active Employee Resource Groups.
Chance to make an impact in the digital training and e-learning industry.
What to Expect (Job Responsibilities)
Support clients in implementing and optimizing their digital training strategy using the employer's platform.
Ensure contract renewals by coordinating resources and aligning solutions with clients’ business objectives.
Collaborate with the Account Management team to meet client KPIs and drive success.
Develop processes, reporting, and communication strategies to facilitate effective client engagement.
Identify customer use cases and document feedback to enhance service delivery.
What is Required (Qualifications)
1–1.5 years of experience in a Customer Success position, preferably in the SaaS industry.
Experience managing a large portfolio of SMB clients (100+ clients).
Proactive approach to client management with a results‑oriented mindset.
Strong communication skills, able to convey ideas clearly through data both in writing and orally.
Fluent in English (US/UK) / B2 level or equivalent (FR).
How to Stand Out (Preferred Qualifications)
Strong interest in the digital industry, particularly in education and e-learning.
Enthusiasm for the employer's working environment and culture.
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
#J-18808-Ljbffr