RemoFirst
Join to apply for the
Support Specialist LATAM
role at
RemoFirst .
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full‑range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 170+ people (and growing) hyper‑focused on delivering a world‑class platform and unparalleled service with our industry‑leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Support Specialist to help spearhead the overall look and feel of our features and services.
As a Support Specialist, you will be responsible for handling diverse inquiries within our centralized support system.
You will work closely with clients, employees, and internal teams to ensure queries are resolved efficiently. This is an opportunity to grow your career while contributing to the success of a fast‑growing, mission‑driven organization.
What you’ll do
Support Operations:
Handle incoming inquiries through Zendesk, ensuring accurate and timely responses
Support Operations:
Resolve issues related to global employment, compliance, payroll, and employee support
Support Operations:
Escalate complex issues to the appropriate tiers or departments when needed
Collaboration:
Collaborate with internal teams and external stakeholders, including Finance, Business Operations, Local Teams, and Customer Success Managers (CSMs), to resolve queries
Collaboration:
Maintain clear documentation of issues and resolutions to ensure seamless handoffs
Process Improvement:
Provide feedback on workflows and support processes to enhance efficiency and service quality
Process Improvement:
Contribute to the development and refinement of best practices for support operations
Knowledge Management:
Stay up-to-date on global employment laws and company policies to provide accurate guidance
Knowledge Management:
Share insights and knowledge with teammates to foster continuous improvement
Experience
2–3+ years of experience in customer support, operations, or a related role
Proficiency in support platforms like Zendesk (or equivalent tools), including workflow management and automations
Experience in EOR (Employer of Record), global HR, or payroll‑related support
Exceptional written and verbal communication skills in English, with the ability to adapt communication styles for diverse audiences
Strong organizational and time‑management skills to handle a high volume of inquiries across global time zones
Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements
Proven ability to collaborate effectively in a remote‑first, globally distributed environment
Strong preference with strong experience in Employee Payroll and Billing Support environments
Skills and Competencies
Technical Skills: Support Tool Expertise
Advanced understanding of best practices in support operations, including ticket tagging, workflow routing, automation setup, SLA tracking, knowledge base optimization, and reporting for performance insights
Technical Skills: Data Fluency
Ability to create and analyze reports or dashboards for tracking KPIs, team performance, and process improvements
Technical Skills: Technical Adaptability
Quick to learn and master new software, tools, and systems relevant to remote work and global support operations
Behavioral and Core Competencies: Empathy and Communication
Ability to handle complex and sensitive conversations professionally, with a customer‑first mindset
Behavioral and Core Competencies: Problem Solving
Proactive in diagnosing challenges, developing actionable solutions, and escalating when necessary
Behavioral and Core Competencies: Attention to Detail
Ensures accuracy in compliance‑driven processes and maintains high‑quality outputs under pressure
Behavioral and Core Competencies: Time Management
Excels in managing multiple priorities and deadlines across diverse time zones
Behavioral and Core Competencies: Collaboration and Teamwork
Works seamlessly with cross‑functional teams, ensuring alignment and effective communication across departments
Behavioral and Core Competencies: Adaptability
Thrives in a dynamic environment, adjusting to changing priorities, new tools, and emerging challenges
Behavioral and Core Competencies: Customer Advocacy
Acts as a champion for customer needs, providing feedback to internal teams to drive improvements in products and processes
Why work at RemoFirst?
Startup environment. RemoFirst is an early‑stage start‑up. You have a voice and can influence and grow rapidly
Build & Scale From Scratch. Experience hyper‑growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
Work for a Market Leader. Scale a project that counts market‑leading companies like Microsoft, Mastercard, and more as happy customers.
Compensation and perks are great! Competitive compensation. Top‑of‑the‑range work equipment. 100% remote work. PTO regulated by local statutory
Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Other
Industries Technology, Information and Internet
Referrals increase your chances of interviewing at RemoFirst by 2x
Get notified about new Support Specialist jobs in Peru, IN.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Support Specialist LATAM
role at
RemoFirst .
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full‑range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 170+ people (and growing) hyper‑focused on delivering a world‑class platform and unparalleled service with our industry‑leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Support Specialist to help spearhead the overall look and feel of our features and services.
As a Support Specialist, you will be responsible for handling diverse inquiries within our centralized support system.
You will work closely with clients, employees, and internal teams to ensure queries are resolved efficiently. This is an opportunity to grow your career while contributing to the success of a fast‑growing, mission‑driven organization.
What you’ll do
Support Operations:
Handle incoming inquiries through Zendesk, ensuring accurate and timely responses
Support Operations:
Resolve issues related to global employment, compliance, payroll, and employee support
Support Operations:
Escalate complex issues to the appropriate tiers or departments when needed
Collaboration:
Collaborate with internal teams and external stakeholders, including Finance, Business Operations, Local Teams, and Customer Success Managers (CSMs), to resolve queries
Collaboration:
Maintain clear documentation of issues and resolutions to ensure seamless handoffs
Process Improvement:
Provide feedback on workflows and support processes to enhance efficiency and service quality
Process Improvement:
Contribute to the development and refinement of best practices for support operations
Knowledge Management:
Stay up-to-date on global employment laws and company policies to provide accurate guidance
Knowledge Management:
Share insights and knowledge with teammates to foster continuous improvement
Experience
2–3+ years of experience in customer support, operations, or a related role
Proficiency in support platforms like Zendesk (or equivalent tools), including workflow management and automations
Experience in EOR (Employer of Record), global HR, or payroll‑related support
Exceptional written and verbal communication skills in English, with the ability to adapt communication styles for diverse audiences
Strong organizational and time‑management skills to handle a high volume of inquiries across global time zones
Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements
Proven ability to collaborate effectively in a remote‑first, globally distributed environment
Strong preference with strong experience in Employee Payroll and Billing Support environments
Skills and Competencies
Technical Skills: Support Tool Expertise
Advanced understanding of best practices in support operations, including ticket tagging, workflow routing, automation setup, SLA tracking, knowledge base optimization, and reporting for performance insights
Technical Skills: Data Fluency
Ability to create and analyze reports or dashboards for tracking KPIs, team performance, and process improvements
Technical Skills: Technical Adaptability
Quick to learn and master new software, tools, and systems relevant to remote work and global support operations
Behavioral and Core Competencies: Empathy and Communication
Ability to handle complex and sensitive conversations professionally, with a customer‑first mindset
Behavioral and Core Competencies: Problem Solving
Proactive in diagnosing challenges, developing actionable solutions, and escalating when necessary
Behavioral and Core Competencies: Attention to Detail
Ensures accuracy in compliance‑driven processes and maintains high‑quality outputs under pressure
Behavioral and Core Competencies: Time Management
Excels in managing multiple priorities and deadlines across diverse time zones
Behavioral and Core Competencies: Collaboration and Teamwork
Works seamlessly with cross‑functional teams, ensuring alignment and effective communication across departments
Behavioral and Core Competencies: Adaptability
Thrives in a dynamic environment, adjusting to changing priorities, new tools, and emerging challenges
Behavioral and Core Competencies: Customer Advocacy
Acts as a champion for customer needs, providing feedback to internal teams to drive improvements in products and processes
Why work at RemoFirst?
Startup environment. RemoFirst is an early‑stage start‑up. You have a voice and can influence and grow rapidly
Build & Scale From Scratch. Experience hyper‑growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
Work for a Market Leader. Scale a project that counts market‑leading companies like Microsoft, Mastercard, and more as happy customers.
Compensation and perks are great! Competitive compensation. Top‑of‑the‑range work equipment. 100% remote work. PTO regulated by local statutory
Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Other
Industries Technology, Information and Internet
Referrals increase your chances of interviewing at RemoFirst by 2x
Get notified about new Support Specialist jobs in Peru, IN.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr