Eye Health America
Physician Relations Outreach Specialist
Eye Health America, Sarasota, Florida, United States, 34243
Eye Health America is a growing, multi‑specialty ophthalmology practice focused on excellence in patient care and exceptional customer/patient experience. We seek a Physician Relations Outreach Specialist who is passionate about making a difference.
Job Responsibilities Physician Relations & Account Service
Serve as the primary point of contact for assigned referring physicians and their staff.
Conduct regular outreach and on‑site visits following a structured call cycle to strengthen relationships and understand account needs.
Provide education on referral processes, clinical services, appointment availability, and practice updates.
Deliver white‑glove support to high‑value accounts and identify opportunities to improve satisfaction and retention.
Salesforce & Activity Documentation
Log all referral activities, outreach visits, interactions, and follow‑up tasks in Salesforce with accuracy and timeliness.
Maintain complete and organized account profiles to support visibility for leadership and care teams.
Track and report appointment outcomes, issues, and action items.
Referral Volume Monitoring & Reporting
Monitor referral activity by provider, location, and specialty to identify trends, gaps, or areas requiring attention.
Prepare weekly and monthly reports summarizing referral volumes, account engagement, and growth opportunities.
Partner with leadership to develop targeted outreach strategies based on data insights.
Collaboration & Process Improvement
Work closely with clinical teams, schedulers, and leadership to streamline workflow and minimize friction points.
Participate in meetings to share account feedback and help develop solutions that support high‑quality referral management.
Contribute ideas to enhance referring provider experience and support overall referral growth.
Benefits
Medical, Dental, Vision, Short‑term Disability, Long‑term Disability, Life Insurance, etc.
Matching 401(k)
Wellness Program
Paid Vacation & Holidays
Training/Advancement opportunities
Requirements
Experience in physician relations, healthcare outreach, referral coordination, patient access, or healthcare sales preferred.
Strong relationship‑building, communication, and customer service skills.
Highly organized with excellent follow‑through and the ability to manage multiple priorities.
Comfortable using Salesforce or similar CRM platforms.
Ability to analyze referral data, identify trends, and act on insights.
Valid driver’s license; ability to travel locally for account visits.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Medical Practices
#J-18808-Ljbffr
Job Responsibilities Physician Relations & Account Service
Serve as the primary point of contact for assigned referring physicians and their staff.
Conduct regular outreach and on‑site visits following a structured call cycle to strengthen relationships and understand account needs.
Provide education on referral processes, clinical services, appointment availability, and practice updates.
Deliver white‑glove support to high‑value accounts and identify opportunities to improve satisfaction and retention.
Salesforce & Activity Documentation
Log all referral activities, outreach visits, interactions, and follow‑up tasks in Salesforce with accuracy and timeliness.
Maintain complete and organized account profiles to support visibility for leadership and care teams.
Track and report appointment outcomes, issues, and action items.
Referral Volume Monitoring & Reporting
Monitor referral activity by provider, location, and specialty to identify trends, gaps, or areas requiring attention.
Prepare weekly and monthly reports summarizing referral volumes, account engagement, and growth opportunities.
Partner with leadership to develop targeted outreach strategies based on data insights.
Collaboration & Process Improvement
Work closely with clinical teams, schedulers, and leadership to streamline workflow and minimize friction points.
Participate in meetings to share account feedback and help develop solutions that support high‑quality referral management.
Contribute ideas to enhance referring provider experience and support overall referral growth.
Benefits
Medical, Dental, Vision, Short‑term Disability, Long‑term Disability, Life Insurance, etc.
Matching 401(k)
Wellness Program
Paid Vacation & Holidays
Training/Advancement opportunities
Requirements
Experience in physician relations, healthcare outreach, referral coordination, patient access, or healthcare sales preferred.
Strong relationship‑building, communication, and customer service skills.
Highly organized with excellent follow‑through and the ability to manage multiple priorities.
Comfortable using Salesforce or similar CRM platforms.
Ability to analyze referral data, identify trends, and act on insights.
Valid driver’s license; ability to travel locally for account visits.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Medical Practices
#J-18808-Ljbffr