O'Mally Management Group
Crossing Creeks Country Club / Pro Shop Lead
O'Mally Management Group, Longview, Texas, us, 75606
Pro-Shop Lead
Position Goals
This job description for the Pro-Shop Lead at Crossing Creeks Country Club provides criteria for the evaluation of the Pro-Shop Lead position. The Pro-Shop Lead at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, setting tee times, checking members and guests into the tee sheet. The Pro-Shop Lead will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.
Duties & Responsibilities
Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers
Welcoming customers, while offering products, golf knowledge as well as snacks and drinks to members and guests
Setting Tee Times for members
Checking members and guests into the system and giving them a starter ticket
Verifying and handling cart rentals from members and guests by keeping track of renter’s information
Ensuring everybody has signed a liability waiver
Verifying identification and age requirements of all customers for alcohol purchases and golf cart rentals
Restocking inventory, refrigerator, merchandise, and snacks as needed
Handling cash, credit and debit card transactions and membership account charges, ensuring charges are accurate and returning correct change to patrons; balancing the cash register
Building a rapport with regular customers to create a positive atmosphere
Understanding of Golf Etiquette and staying competent in all areas of the game of Golf
Having a thorough understanding and knowledge of all golf, merchandise, and beverage items on the POS system and the ability to recommend golf merchandise, upcoming tournaments, and encourage rental of simulators
Maintaining cleanliness of work areas throughout the day
Ensuring that the place of work and surrounding area is kept clean and organized at all times
Offering customers daily specials, as well as upsell alternatives to merchandise, events, or food and beverage
Encouraging private lessons, MGA/LGA inquiries, GHIN knowledge, tournament information, etc.
Having knowledge and the ability to operate Simulator Machines and assist members/guests as needed
Maintaining knowledge and use of the Range Ball Dispenser by properly handing out tokens and buckets and properly charging social members and guests for Range Buckets
Creating and organizing the schedule for operation of the Pro-Shop and tournaments
Setting up lessons, evaluations, and tournament opportunities
Managing the overall Pro-Shop operations and Pro-Shop Assistants
Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors, and staff
Complying with federal, state, and local regulations and department processes and procedures
Having a good relationship between the other departments to ensure effective communication
Showing leadership and direction with co-workers and other staff members
Communicating appropriately with members, guests, and co-workers
Greeting all members and guests in a warm and welcoming manner
Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures, and customer service standards
Participating in maintaining a safe, clean, and organized environment
Other duties as assigned
On Duty Behavior
Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty
Alcohol consumption is not permitted while on duty
Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break
Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices
No loitering; non-members and non-registered guest are not permitted to be loitering with staff
General Responsibilities & Expectations
Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures
Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers
Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties
Maintaining a professional appearance including wearing designated Crossing Creeks shirt when on duty
Good personal hygiene per company policies
Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club
Maintaining professionalism in job performance and practice
Communicating needs through the proper chain of command
Displaying integrity and honesty
Maintaining a positive attitude towards members, guests, and co-workers
Contributing to meeting the mission and goals of Crossing Creeks Country Club
Position Requirements
Displays a positive attitude and passion for Crossing Creeks Country Club
Customer service experience
Critical thinking skills; ability to work autonomously and make efficient use of time and resources
Excellent communication skills, both verbal and non-verbal, that offers highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure
Strong interpersonal skills, impeccable organizational skills, and time management skills
Meeting performance expectations and holding oneself accountable for all actions
Integrity and responsibility
Flexibility to meet scheduling demands of department
Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
Ability to have good judgement
Adaptability to ongoing changes
Takes initiative and always looks for ways to help flow efficiently
Remain current with all organization policies, procedures, and systems
Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor
Computer literacy
Maintain TABC/food handling license requirements
Ability to read, write, and speak the English language
Education/Experience
TABC / Food Handling license required
Meets state minimum age to serve alcohol
Plays golf
Previous proven working experience as a Pro-Shop Lead
Physical Demands
Requires full range of body motion
Standing and maneuvering independently and safely around work area
Standing and walking for extensive periods of time
Eye-hand coordination
Pushing and pulling
Climbing (ascending and descending)
Bending / Stooping
Using arm, leg, and back muscles for extended periods
Occasionally lifts and carries items weighing greater than 50 pounds
Requires corrected vision and hearing to within normal range
Potential for cuts and bruises
Work Environment
Both environmental conditions; you will work both inside and out, including inclement weather
Exposure to wet and/or humid conditions
Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
Extreme cold
Extreme heat
Loud and noisy
May be required to work in narrow aisles or passageways
Frequently required to talk and/or hear
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Duties & Responsibilities
Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers
Welcoming customers, while offering products, golf knowledge as well as snacks and drinks to members and guests
Setting Tee Times for members
Checking members and guests into the system and giving them a starter ticket
Verifying and handling cart rentals from members and guests by keeping track of renter’s information
Ensuring everybody has signed a liability waiver
Verifying identification and age requirements of all customers for alcohol purchases and golf cart rentals
Restocking inventory, refrigerator, merchandise, and snacks as needed
Handling cash, credit and debit card transactions and membership account charges, ensuring charges are accurate and returning correct change to patrons; balancing the cash register
Building a rapport with regular customers to create a positive atmosphere
Understanding of Golf Etiquette and staying competent in all areas of the game of Golf
Having a thorough understanding and knowledge of all golf, merchandise, and beverage items on the POS system and the ability to recommend golf merchandise, upcoming tournaments, and encourage rental of simulators
Maintaining cleanliness of work areas throughout the day
Ensuring that the place of work and surrounding area is kept clean and organized at all times
Offering customers daily specials, as well as upsell alternatives to merchandise, events, or food and beverage
Encouraging private lessons, MGA/LGA inquiries, GHIN knowledge, tournament information, etc.
Having knowledge and the ability to operate Simulator Machines and assist members/guests as needed
Maintaining knowledge and use of the Range Ball Dispenser by properly handing out tokens and buckets and properly charging social members and guests for Range Buckets
Creating and organizing the schedule for operation of the Pro-Shop and tournaments
Setting up lessons, evaluations, and tournament opportunities
Managing the overall Pro-Shop operations and Pro-Shop Assistants
Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors, and staff
Complying with federal, state, and local regulations and department processes and procedures
Having a good relationship between the other departments to ensure effective communication
Showing leadership and direction with co-workers and other staff members
Communicating appropriately with members, guests, and co-workers
Greeting all members and guests in a warm and welcoming manner
Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures, and customer service standards
Participating in maintaining a safe, clean, and organized environment
Other duties as assigned
On Duty Behavior
Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty
Alcohol consumption is not permitted while on duty
Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break
Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices
No loitering; non-members and non-registered guest are not permitted to be loitering with staff
General Responsibilities & Expectations
Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures
Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers
Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties
Maintaining a professional appearance including wearing designated Crossing Creeks shirt when on duty
Good personal hygiene per company policies
Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club
Maintaining professionalism in job performance and practice
Communicating needs through the proper chain of command
Displaying integrity and honesty
Maintaining a positive attitude towards members, guests, and co-workers
Contributing to meeting the mission and goals of Crossing Creeks Country Club
Position Requirements
Displays a positive attitude and passion for Crossing Creeks Country Club
Customer service experience
Critical thinking skills; ability to work autonomously and make efficient use of time and resources
Excellent communication skills, both verbal and non-verbal, that offers highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure
Strong interpersonal skills, impeccable organizational skills, and time management skills
Meeting performance expectations and holding oneself accountable for all actions
Integrity and responsibility
Flexibility to meet scheduling demands of department
Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
Ability to have good judgement
Adaptability to ongoing changes
Takes initiative and always looks for ways to help flow efficiently
Remain current with all organization policies, procedures, and systems
Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor
Computer literacy
Maintain TABC/food handling license requirements
Ability to read, write, and speak the English language
Education/Experience
TABC / Food Handling license required
Meets state minimum age to serve alcohol
Plays golf
Previous proven working experience as a Pro-Shop Lead
Physical Demands
Requires full range of body motion
Standing and maneuvering independently and safely around work area
Standing and walking for extensive periods of time
Eye-hand coordination
Pushing and pulling
Climbing (ascending and descending)
Bending / Stooping
Using arm, leg, and back muscles for extended periods
Occasionally lifts and carries items weighing greater than 50 pounds
Requires corrected vision and hearing to within normal range
Potential for cuts and bruises
Work Environment
Both environmental conditions; you will work both inside and out, including inclement weather
Exposure to wet and/or humid conditions
Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation
Extreme cold
Extreme heat
Loud and noisy
May be required to work in narrow aisles or passageways
Frequently required to talk and/or hear
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