CAIPA MSO
Chinese Translator - CAIPA Ambassador (On‑Site)
As the Chinese Translator‑Care Navigator for Maimonides Hospital, the role is to enhance patient care, patient experience, and transitional care of Chinese patients in the Emergency Department, in‑patient setting, and outpatient units, as well as the cancer center. The goal is to promote patients’ bio‑psycho‑socio‑economic well‑being and connection to community resources and support. The Chinese Translator‑Care Navigator also helps facilitate appropriate follow‑up care when patients return to the community in order to reduce readmission risk.
Responsibilities
Assist patients in navigating their care in a medical setting, including simple interpretation for Chinese‑speaking patients.
Expect community‑referred patients, and greet and assist with registering patients in the hospital setting.
Foster communication between hospital and referring community physicians.
Identify and engage with patients that require additional community support and make referrals to the CAIPA Care team to facilitate connection to community resources.
Update or add PCP information to the hospital system to ensure that discharge records are transmitted to the correct PCP following patient discharge.
Provide psychosocial support to patients and their family members. (only applicable to Cancer Center)
Organize and facilitate support group programs for Chinese‑speaking patients in collaboration with the Cancer Center teams. (only applicable to Cancer Center)
Liaise with the Asian Outreach department to troubleshoot challenging patient issues.
Facilitate the safe discharge of patients from the ED and inpatient units by collaborating with case managers, nurses, and doctors.
Follow up with patients post‑discharge to promote timely and appropriate follow‑up care, enhance medication compliance, and identify issues needing further assistance.
Assist patients in making specialist appointments through appointment scheduling and the Asian Outreach department.
Remind patients of upcoming specialist appointments and assist with rescheduling as needed (only applicable to Outpatient).
Requirements
High School graduate or equivalent.
Bilingual in Chinese required.
1 year of work experience in Health Care preferred.
Care Management experience preferred.
Mobility required.
Good oral and written communication skills.
Benefits
Competitive Health Benefits including Medical, Vision, Dental, and Life Insurance.
401k retirement plan with a 6% corporate match.
Paid Time Off.
13 Paid Holidays.
Seniority Level Entry level
Employment type Full‑time
Job function Marketing, Public Relations, and Writing/Editing
Industries Hospitals and Health Care
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Responsibilities
Assist patients in navigating their care in a medical setting, including simple interpretation for Chinese‑speaking patients.
Expect community‑referred patients, and greet and assist with registering patients in the hospital setting.
Foster communication between hospital and referring community physicians.
Identify and engage with patients that require additional community support and make referrals to the CAIPA Care team to facilitate connection to community resources.
Update or add PCP information to the hospital system to ensure that discharge records are transmitted to the correct PCP following patient discharge.
Provide psychosocial support to patients and their family members. (only applicable to Cancer Center)
Organize and facilitate support group programs for Chinese‑speaking patients in collaboration with the Cancer Center teams. (only applicable to Cancer Center)
Liaise with the Asian Outreach department to troubleshoot challenging patient issues.
Facilitate the safe discharge of patients from the ED and inpatient units by collaborating with case managers, nurses, and doctors.
Follow up with patients post‑discharge to promote timely and appropriate follow‑up care, enhance medication compliance, and identify issues needing further assistance.
Assist patients in making specialist appointments through appointment scheduling and the Asian Outreach department.
Remind patients of upcoming specialist appointments and assist with rescheduling as needed (only applicable to Outpatient).
Requirements
High School graduate or equivalent.
Bilingual in Chinese required.
1 year of work experience in Health Care preferred.
Care Management experience preferred.
Mobility required.
Good oral and written communication skills.
Benefits
Competitive Health Benefits including Medical, Vision, Dental, and Life Insurance.
401k retirement plan with a 6% corporate match.
Paid Time Off.
13 Paid Holidays.
Seniority Level Entry level
Employment type Full‑time
Job function Marketing, Public Relations, and Writing/Editing
Industries Hospitals and Health Care
#J-18808-Ljbffr