The Nieves Law Firm, APC
Looking for a chance to join a close‑knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients’ lives every day. If this sounds like a job you’d love, apply now!
Responsibilities
Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing, copying, and transcribing notes to ensure all processes run smoothly
Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
Complete intake forms
Schedule consultations with the Client Intake Specialist
Perform conflict checks
Maintain accurate records in the conversion sheet
Conduct potential new client follow‑ups and SCRUB calls
Review intake leads from various sources
Assist with welcome packets
Create cases and invoices in the firm’s management system
Refer unqualified potential new clients to appropriate sources
Track call metrics
Perform 250 outbound calls a week
Maintain a high show‑up rate for scheduled calls
Qualifications
Familiarity with case management and CRM systems is a bonus
Background in the legal industry preferred
Previous customer service or sales experience preferred
Strong computer and data entry skills
Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
Must be high energy, enthusiastic, and empathetic
Candidate must be proficient in Microsoft Office
Dependability, punctuality, and consistency are key character traits for success in this position
Candidates must have excellent communication skills and be able to articulate themselves well orally and in writing
Must pay attention to detail and have a professional attitude
Must manage time appropriately
Spanish‑speaking preferred
Compensation $18 - $22 hourly
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Responsibilities
Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing, copying, and transcribing notes to ensure all processes run smoothly
Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
Complete intake forms
Schedule consultations with the Client Intake Specialist
Perform conflict checks
Maintain accurate records in the conversion sheet
Conduct potential new client follow‑ups and SCRUB calls
Review intake leads from various sources
Assist with welcome packets
Create cases and invoices in the firm’s management system
Refer unqualified potential new clients to appropriate sources
Track call metrics
Perform 250 outbound calls a week
Maintain a high show‑up rate for scheduled calls
Qualifications
Familiarity with case management and CRM systems is a bonus
Background in the legal industry preferred
Previous customer service or sales experience preferred
Strong computer and data entry skills
Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
Must be high energy, enthusiastic, and empathetic
Candidate must be proficient in Microsoft Office
Dependability, punctuality, and consistency are key character traits for success in this position
Candidates must have excellent communication skills and be able to articulate themselves well orally and in writing
Must pay attention to detail and have a professional attitude
Must manage time appropriately
Spanish‑speaking preferred
Compensation $18 - $22 hourly
#J-18808-Ljbffr