Blue Cross Blue Shield of Michigan
Customer Service Rep I - KLASC (Grand Rapids) C-S-R
Blue Cross Blue Shield of Michigan, Grand Rapids, Michigan, us, 49528
Customer Service Rep I - KLASC (Grand Rapids) C-S-R
Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone‑friendly individuals to work in a fast‑paced call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low complexity membership issues under various product lines. Job Description
Full‑time. Department hours: 8:00 am to 8:00 pm (Shift bidding process based on seniority). Location: Lansing, MI. Assessment required – Customer Service Rep. Responsibilities
Conduct low‑complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (e.g., Facility, Professional). Provide responses by telephone, check‑off letters, and/or automated letters. Follow department/corporate reporting requirements (e.g., PCRS, ICIS, Special Surveys and Manual counts). Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Evaluate membership issues/inquiries and price/adjudicate low‑complexity claims/inquiries. Interact with others inside and outside the organization to resolve inquiry/claim related problems. Influence customers to accept the reasonableness of decisions and actions. Qualifications
High school graduate or GED equivalent. One year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. Demonstrated knowledge of policies, practices and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner. Additional Information
Seniority level: Not applicable. Employment type: Full‑time. Job function: Other. Industries: Wellness and Fitness Services, Hospitals and Health Care, Insurance.
#J-18808-Ljbffr
Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone‑friendly individuals to work in a fast‑paced call center environment. Customer Service Reps analyze, evaluate, resolve and primarily respond to low complexity membership issues under various product lines. Job Description
Full‑time. Department hours: 8:00 am to 8:00 pm (Shift bidding process based on seniority). Location: Lansing, MI. Assessment required – Customer Service Rep. Responsibilities
Conduct low‑complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (e.g., Facility, Professional). Provide responses by telephone, check‑off letters, and/or automated letters. Follow department/corporate reporting requirements (e.g., PCRS, ICIS, Special Surveys and Manual counts). Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Evaluate membership issues/inquiries and price/adjudicate low‑complexity claims/inquiries. Interact with others inside and outside the organization to resolve inquiry/claim related problems. Influence customers to accept the reasonableness of decisions and actions. Qualifications
High school graduate or GED equivalent. One year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. Demonstrated knowledge of policies, practices and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner. Additional Information
Seniority level: Not applicable. Employment type: Full‑time. Job function: Other. Industries: Wellness and Fitness Services, Hospitals and Health Care, Insurance.
#J-18808-Ljbffr