EDSI
Overview
Title: Intake Specialist
Classification: Non-Exempt
Salary $45,000 year
Scope of Position: WIOA Intake Specialists provide assistance and support in all areas related to assisting case managers who are working with clients towards gaining and/or retaining employment and career advancement. This position acts as a liaison between case managers and program participants. Intake Specialists match incoming clients with appointments and next steps in order to move them forward in the enrollment process; all while providing an excellent customer experience and maintaining compliance with Federal, State, and local policies and procedures.
Responsibilities Essential Functions:
Provide consistent and comprehensive assistance to case managers and follow-up to ensure movement through the enrollment process. This can include but is not limited to:
Determine WIOA AD/DW eligibility requirements
Schedule appointments for orientation, workshops, and WorkKeys
Upload all required documentation for case managers
Assist in eliminating barriers to get customers into the enrollment process
Complete and submit accurate participant referrals and appointments
Address participant employment needs through interviews, resumes, job searching
Work with the team to develop stronger participant flows
Work through customer issues and concerns with the enrollment process
Work with all community partners and agencies to offer links to employment and training services
Effectively use technology to conduct business both in person and virtually as client needs dictate
Work in collaboration with other Workforce Development partners, community partners and WIOA required partners to ensure effective communication, seamless service integration, and streamlined access to the Job Center resources for clients and employers
Market and promote all services under EDSI-related grants through Missouri Job Centers
Learn and implement Federal, State, and local policies and procedures related to EDSI, WIOA, and other contracted grants. Cross-train for other grants based on funder direction.
Contact participants by phone, referral, or in-person to schedule face-to-face meetings
Introduce participants to Missouri Job Center services and available training programs
Assist with outreach and providing services to targeted populations, as appropriate
Review participant employment skills and match with potential enrollment steps
Represent EDSI at conferences, meetings, and targeted social functions as required
Work under the guidance of supervisor to implement the regional vision
Other opportunities as available
Qualifications
Customer Service or Case Management experience, WIOA experience preferred
Ability to prioritize tasks and document visits and contacts
Ability to demonstrate strong verbal and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Knowledge of Microsoft Office programs
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Classification: Non-Exempt
Salary $45,000 year
Scope of Position: WIOA Intake Specialists provide assistance and support in all areas related to assisting case managers who are working with clients towards gaining and/or retaining employment and career advancement. This position acts as a liaison between case managers and program participants. Intake Specialists match incoming clients with appointments and next steps in order to move them forward in the enrollment process; all while providing an excellent customer experience and maintaining compliance with Federal, State, and local policies and procedures.
Responsibilities Essential Functions:
Provide consistent and comprehensive assistance to case managers and follow-up to ensure movement through the enrollment process. This can include but is not limited to:
Determine WIOA AD/DW eligibility requirements
Schedule appointments for orientation, workshops, and WorkKeys
Upload all required documentation for case managers
Assist in eliminating barriers to get customers into the enrollment process
Complete and submit accurate participant referrals and appointments
Address participant employment needs through interviews, resumes, job searching
Work with the team to develop stronger participant flows
Work through customer issues and concerns with the enrollment process
Work with all community partners and agencies to offer links to employment and training services
Effectively use technology to conduct business both in person and virtually as client needs dictate
Work in collaboration with other Workforce Development partners, community partners and WIOA required partners to ensure effective communication, seamless service integration, and streamlined access to the Job Center resources for clients and employers
Market and promote all services under EDSI-related grants through Missouri Job Centers
Learn and implement Federal, State, and local policies and procedures related to EDSI, WIOA, and other contracted grants. Cross-train for other grants based on funder direction.
Contact participants by phone, referral, or in-person to schedule face-to-face meetings
Introduce participants to Missouri Job Center services and available training programs
Assist with outreach and providing services to targeted populations, as appropriate
Review participant employment skills and match with potential enrollment steps
Represent EDSI at conferences, meetings, and targeted social functions as required
Work under the guidance of supervisor to implement the regional vision
Other opportunities as available
Qualifications
Customer Service or Case Management experience, WIOA experience preferred
Ability to prioritize tasks and document visits and contacts
Ability to demonstrate strong verbal and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Knowledge of Microsoft Office programs
#J-18808-Ljbffr