T-Mobile
Job Overview
The Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through door-to-door interactions. This role involves presenting T-Mobile’s latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct to Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct to Consumer segment. The Specialist embodies the brand’s energy and integrity, enhancing customer experiences and contributing to the growth of new markets. Job Responsibilities
Engage and achieve sales targets with potential customers through door-to-door and other community interactions to present T-Mobile’s latest offers and services. Engage in post‑sales follow‑up with customers as needed to support an exceptional customer experience. Education and Work Experience
High School Diploma/GED General Education (Required) Bachelor’s Degree in Business or Marketing (Preferred) Less than 2 years of experience engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics. Less than 2 years of experience presenting and explaining complex product offerings effectively to potential customers. Less than 2 years of experience working in a target‑driven sales role, with a proven track record of meeting or exceeding sales targets. Knowledge, Skills and Abilities
Sales proficiency in direct consumer sales, with a focus on door‑to‑door sales tactics (Required). Exceptional verbal and written communication skills necessary for articulating T‑Mobile’s offers clearly and interacting persuasively with potential customers (Required). Strong customer engagement ability to connect with customers, address inquiries, and facilitate a seamless integration into T‑Mobile services (Required). Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets (Required). Competence in identifying and resolving issues during the sales process (Required). Flexibility to modify sales approaches based on varying customer needs and evolving market conditions (Required). Skill in delivering engaging and informative presentations about T‑Mobile’s products and services to potential customers (Required). Licenses and Certifications
Certified Sales Professional (CSP) – demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques (Preferred). Certified Professional in Learning and Performance (CPLP) – enhances skills in delivering effective training and performance improvement interventions (Preferred). At least 18 years of age. Legally authorized to work in the United States. Travel
Travel Required (Yes/No): Yes DOT Regulated and Safety Sensitive
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Base Pay: $30,000.00 Annualized Incentive Target: $48,600 All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. As owners, every employee is eligible for an annual stock grant. Benefits
T‑Mobile offers a comprehensive benefits package, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, and commuter and transit programs. For details, visit www.t-mobilebenefits.com. Equal Opportunity Employer Statement
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation
If you have a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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The Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through door-to-door interactions. This role involves presenting T-Mobile’s latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct to Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct to Consumer segment. The Specialist embodies the brand’s energy and integrity, enhancing customer experiences and contributing to the growth of new markets. Job Responsibilities
Engage and achieve sales targets with potential customers through door-to-door and other community interactions to present T-Mobile’s latest offers and services. Engage in post‑sales follow‑up with customers as needed to support an exceptional customer experience. Education and Work Experience
High School Diploma/GED General Education (Required) Bachelor’s Degree in Business or Marketing (Preferred) Less than 2 years of experience engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics. Less than 2 years of experience presenting and explaining complex product offerings effectively to potential customers. Less than 2 years of experience working in a target‑driven sales role, with a proven track record of meeting or exceeding sales targets. Knowledge, Skills and Abilities
Sales proficiency in direct consumer sales, with a focus on door‑to‑door sales tactics (Required). Exceptional verbal and written communication skills necessary for articulating T‑Mobile’s offers clearly and interacting persuasively with potential customers (Required). Strong customer engagement ability to connect with customers, address inquiries, and facilitate a seamless integration into T‑Mobile services (Required). Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets (Required). Competence in identifying and resolving issues during the sales process (Required). Flexibility to modify sales approaches based on varying customer needs and evolving market conditions (Required). Skill in delivering engaging and informative presentations about T‑Mobile’s products and services to potential customers (Required). Licenses and Certifications
Certified Sales Professional (CSP) – demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques (Preferred). Certified Professional in Learning and Performance (CPLP) – enhances skills in delivering effective training and performance improvement interventions (Preferred). At least 18 years of age. Legally authorized to work in the United States. Travel
Travel Required (Yes/No): Yes DOT Regulated and Safety Sensitive
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Base Pay: $30,000.00 Annualized Incentive Target: $48,600 All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. As owners, every employee is eligible for an annual stock grant. Benefits
T‑Mobile offers a comprehensive benefits package, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, and commuter and transit programs. For details, visit www.t-mobilebenefits.com. Equal Opportunity Employer Statement
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation
If you have a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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