Global Payments Inc.
Customer Success Analyst, POS Retention
Global Payments Inc., Oklahoma City, Oklahoma, United States, 73116
Summary
The Customer Success Analyst role aims to serve entrepreneurs by providing customer experiences that extend mutually profitable relationships. The Client Manager is responsible for reducing year-over-year attrition within a defined portfolio of Global Payments POS relationships. Responsibilities
Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs Collaborate with strategic partners to identify at‑risk accounts and execute mutually agreeable strategies to retain and grow relationships Achieve set retention metrics ensuring the profitability of accounts within the defined portfolio Interpret competitor statements/quotes, perform rate analysis, and negotiate directly with clients to retain accounts and maximize revenue potential Respond quickly and effectively to all requests for account review, rate analysis, product information, account terminations, reimbursements, etc., whether from internal or external customers Stay current on Global Payments POS products, services, and important industry changes to assign appropriate solutions to client requests Identify product offerings for existing clients Place proactive outreach to newly assigned accounts to establish a relationship Answer inbound calls from customers and resolve inquiries Manage and resolve client complaints, providing excellent service and follow‑up Ensure alignment with sales or service teams to ensure customer satisfaction Identify triggers for attrition and report the current status of attrition in the defined portfolio to leadership; recommend solutions to clients, teammates, and leadership Maintain compliance standards for Salesforce records and detailed documentation of client status and interactions Display a commitment to receive necessary coaching for continuous improvement and team development Job Details
Location: Oklahoma City, OK Salary: $94,000.00 – $120,000.00
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The Customer Success Analyst role aims to serve entrepreneurs by providing customer experiences that extend mutually profitable relationships. The Client Manager is responsible for reducing year-over-year attrition within a defined portfolio of Global Payments POS relationships. Responsibilities
Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs Collaborate with strategic partners to identify at‑risk accounts and execute mutually agreeable strategies to retain and grow relationships Achieve set retention metrics ensuring the profitability of accounts within the defined portfolio Interpret competitor statements/quotes, perform rate analysis, and negotiate directly with clients to retain accounts and maximize revenue potential Respond quickly and effectively to all requests for account review, rate analysis, product information, account terminations, reimbursements, etc., whether from internal or external customers Stay current on Global Payments POS products, services, and important industry changes to assign appropriate solutions to client requests Identify product offerings for existing clients Place proactive outreach to newly assigned accounts to establish a relationship Answer inbound calls from customers and resolve inquiries Manage and resolve client complaints, providing excellent service and follow‑up Ensure alignment with sales or service teams to ensure customer satisfaction Identify triggers for attrition and report the current status of attrition in the defined portfolio to leadership; recommend solutions to clients, teammates, and leadership Maintain compliance standards for Salesforce records and detailed documentation of client status and interactions Display a commitment to receive necessary coaching for continuous improvement and team development Job Details
Location: Oklahoma City, OK Salary: $94,000.00 – $120,000.00
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