Mettler-Toledo International Inc.
Order Management Specialist - Bilingual
Mettler-Toledo International Inc., Worthington, Ohio, United States
Our Opening and Your Responsibilities
We are seeking to hire a Bilingual Order Management Specialist for our Columbus Ohio location primarily responsible for processing inbound order requests and following the life cycle of the order. This role supports seamless business operations at METTLER TOLEDO by collaborating with Sales, Customer Service, Supply Chain, Logistics, Finance, Marketing, and other departments to deliver exceptional service to internal and external customers.
Essential Duties and Responsibilities
Manage inbound inquiries for price, availability and order status
Ensure all orders and order change requests are received and processed in an accurate and timely manner
Determine accurate ship and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer delivery and method of shipment requests for all items ordered
Work closely with internal departments to ensure delivery commitment dates are achieved
Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained
Build quality, long-lasting business relationships with customers, sales, supply chain, finance, quality assurance, and administrative support departments/personnel
Ensure order management reports are reviewed daily and proper action is taken to resolve order issues
Assure database integrity by validating and correcting the data housed within our CRM, sales, and service databases
Coordinate with supply chain, production, quality, finance, and sales
What You Need to Succeed
Bachelor's Degree is preferred
A minimum of 2 years of experience working in a customer service role is required
Must possess high degree of initiative and ownership
Attention to detail for both accuracy and content
Very good knowledge of Microsoft Office Suite is required. SAP knowledge is desired.
Must be a Bilingual in French and English
Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in the Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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Essential Duties and Responsibilities
Manage inbound inquiries for price, availability and order status
Ensure all orders and order change requests are received and processed in an accurate and timely manner
Determine accurate ship and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer delivery and method of shipment requests for all items ordered
Work closely with internal departments to ensure delivery commitment dates are achieved
Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained
Build quality, long-lasting business relationships with customers, sales, supply chain, finance, quality assurance, and administrative support departments/personnel
Ensure order management reports are reviewed daily and proper action is taken to resolve order issues
Assure database integrity by validating and correcting the data housed within our CRM, sales, and service databases
Coordinate with supply chain, production, quality, finance, and sales
What You Need to Succeed
Bachelor's Degree is preferred
A minimum of 2 years of experience working in a customer service role is required
Must possess high degree of initiative and ownership
Attention to detail for both accuracy and content
Very good knowledge of Microsoft Office Suite is required. SAP knowledge is desired.
Must be a Bilingual in French and English
Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in the Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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