Purpose Financial
Consumer Lending Sales Specialist - Full Time
Purpose Financial, Detroit, Michigan, United States, 48228
Consumer Lending Sales Specialist - Full Time
Join to apply for the
Consumer Lending Sales Specialist - Full Time
role at
Purpose Financial
Address: 3440 East Jefferson Ave., Detroit, Michigan, United States - 48207
Bi-Lingual Spanish is a plus!!
Benefits
Competitive Wages
Health/Life Benefits
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Position Summary The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The CLSS actively contributes to branch success by meeting performance metrics and participating in marketing and collection efforts. All responsibilities must be executed in full compliance with federal and state regulations while adhering to established company policies, procedures, and practices.
Job Responsibilities Customer Service, Sales, Marketing & Customer Acquisition
Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
Deliver exceptional customer experience while managing growing consumer loan portfolio
Present tailored financial solutions aligned with customer goals and needs
Build and maintain strong customer relationships throughout the loan lifecycle
Educate customers on loan terms, conditions, and product features
Execute and track community marketing initiatives to generate growth
Demonstrate company core values and purpose while building trust with customers and staff
Operations & Compliance
Support branch financial objectives and performance metrics
Maintain strict adherence to company policies, state and federal regulations
Ensure accurate cash controls and security procedures
Maintain precise customer documentation and transaction records
Conduct and document collection activities
Follow Loss Prevention (LP) Standards
Team Collaboration
Foster a positive team environment while supporting colleagues to enhance customer experience
Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork
Education Required High School Diploma or equivalent required; some college preferred.
Experience Required Sales and/or customer service experience required. One year of experience in sales, retail, banking, or collections preferred.
Knowledge Required Strong math skills, professional verbal communication by phone and in person, ability to read, write, evaluate, and apply complex information; ability to work independently and interact professionally; ability to negotiate payment terms; understanding of compliance policies, procedures, and laws; computer proficiency; ability to develop and maintain business relationships.
Physical Requirements Standing, sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting; frequent lifting less than 10 lbs, occasional lifting up to 20 lbs; driving and access to reliable transportation; exposure to outdoor elements; typing, data entry, housekeeping; use of office equipment.
Competencies
Sales & Customer Excellence-CLSS
Results & Accountability-CLSS
Leadership, Coaching & Development-CLSS
Adaptability & Growth Mindset-CLSS
Digital & Future Readiness-CLSS
Travel Must have a valid driver’s license and access to reliable transportation. Ability to travel within division for marketing, staffing, special events, and banking responsibilities.
Attire Polos, blouses, collared shirts, sweaters, or other professional attire with slacks or jeans and appropriate shoes.
Other Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance required. Schedules may change. Overtime may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 45836
#J-18808-Ljbffr
Consumer Lending Sales Specialist - Full Time
role at
Purpose Financial
Address: 3440 East Jefferson Ave., Detroit, Michigan, United States - 48207
Bi-Lingual Spanish is a plus!!
Benefits
Competitive Wages
Health/Life Benefits
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Position Summary The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The CLSS actively contributes to branch success by meeting performance metrics and participating in marketing and collection efforts. All responsibilities must be executed in full compliance with federal and state regulations while adhering to established company policies, procedures, and practices.
Job Responsibilities Customer Service, Sales, Marketing & Customer Acquisition
Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
Deliver exceptional customer experience while managing growing consumer loan portfolio
Present tailored financial solutions aligned with customer goals and needs
Build and maintain strong customer relationships throughout the loan lifecycle
Educate customers on loan terms, conditions, and product features
Execute and track community marketing initiatives to generate growth
Demonstrate company core values and purpose while building trust with customers and staff
Operations & Compliance
Support branch financial objectives and performance metrics
Maintain strict adherence to company policies, state and federal regulations
Ensure accurate cash controls and security procedures
Maintain precise customer documentation and transaction records
Conduct and document collection activities
Follow Loss Prevention (LP) Standards
Team Collaboration
Foster a positive team environment while supporting colleagues to enhance customer experience
Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork
Education Required High School Diploma or equivalent required; some college preferred.
Experience Required Sales and/or customer service experience required. One year of experience in sales, retail, banking, or collections preferred.
Knowledge Required Strong math skills, professional verbal communication by phone and in person, ability to read, write, evaluate, and apply complex information; ability to work independently and interact professionally; ability to negotiate payment terms; understanding of compliance policies, procedures, and laws; computer proficiency; ability to develop and maintain business relationships.
Physical Requirements Standing, sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting; frequent lifting less than 10 lbs, occasional lifting up to 20 lbs; driving and access to reliable transportation; exposure to outdoor elements; typing, data entry, housekeeping; use of office equipment.
Competencies
Sales & Customer Excellence-CLSS
Results & Accountability-CLSS
Leadership, Coaching & Development-CLSS
Adaptability & Growth Mindset-CLSS
Digital & Future Readiness-CLSS
Travel Must have a valid driver’s license and access to reliable transportation. Ability to travel within division for marketing, staffing, special events, and banking responsibilities.
Attire Polos, blouses, collared shirts, sweaters, or other professional attire with slacks or jeans and appropriate shoes.
Other Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance required. Schedules may change. Overtime may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 45836
#J-18808-Ljbffr