Milliken & Company
Customer Service Representative (Bilingual, Spanish-speaking, strongly preferred
Milliken & Company, Lagrange, Georgia, United States, 30240
Customer Service Representative (Bilingual, Spanish-speaking, Strongly Preferred)
The customer service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company's Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday
Friday, 9:00 am
6:00 pm. Job responsibilities include entering sales orders and making order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements. Expected to maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery. Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates. Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies. Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations. Participate in special projects and perform additional duties as required. Qualifications
required: High School diploma or GED, computer experience with MS Word, MS Excel, Internet Explorer and Outlook. Qualifications
preferred: General office experience is preferred with exposure in a customer service environment. Call center experience is a plus. SAP experience is a plus. Bilingual, Spanish-speaking, strongly preferred. The successful candidate will have strengths in the following: positive attitude and proper phone etiquette, prioritize work and effectively manage one's time, highly effective communication and telephone skills, be able to apply new-job related knowledge to practical use, able to adapt to a changing environment, customer focused and able to build customer loyalty, maintain professionalism in stressful situations, proactive and willingness to take action when appropriate, strong organizational skills and demonstrate high attention to detail, excellent team interaction skills for working in small work groups, initiative and self-motivation, problem solving / quick decision making.
The customer service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company's Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday
Friday, 9:00 am
6:00 pm. Job responsibilities include entering sales orders and making order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements. Expected to maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery. Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates. Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies. Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations. Participate in special projects and perform additional duties as required. Qualifications
required: High School diploma or GED, computer experience with MS Word, MS Excel, Internet Explorer and Outlook. Qualifications
preferred: General office experience is preferred with exposure in a customer service environment. Call center experience is a plus. SAP experience is a plus. Bilingual, Spanish-speaking, strongly preferred. The successful candidate will have strengths in the following: positive attitude and proper phone etiquette, prioritize work and effectively manage one's time, highly effective communication and telephone skills, be able to apply new-job related knowledge to practical use, able to adapt to a changing environment, customer focused and able to build customer loyalty, maintain professionalism in stressful situations, proactive and willingness to take action when appropriate, strong organizational skills and demonstrate high attention to detail, excellent team interaction skills for working in small work groups, initiative and self-motivation, problem solving / quick decision making.