Op360
German Bilinguals CSR (WFH) - C1 or Native level in German
Op360, Poland, New York, United States
German Bilinguals CSR (WFH) - C1 or Native level in German
Respond to Customer requests (by phone, email)
Examine and resolve customer service issues
Addressing customer complaints in a professional and courteous manner
Ø Communicating changes, updates, delays, or complications with customers
Process orders and resolve payment, refund, and billing issues
Develop and execute sales campaigns using various sales tactics and focused messaging
Establish and leverage strategies with existing partners to gain market share
Work in a consultative manner to ensure expectations and success are achieved
Achieve performance metrics and consistently hit quota
Ensure all business processes and policies are followed with precision, including but not limited to systems use, sales methodology, troubleshoot small technical setup issues or route them to relevant teams.
Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs and close the sale
Own individual and team revenue quota for hardware and software products
Desired Attributes for Success
Preferably 1-year sales, relationship management, customer experience, or other transferable, experience with 2 years preferred.
Fluent in German and English Language C1 or Native level in both language.
Achieve success in a quota-driven, client-focused team sales.
Communicate effectively, written and verbally, with accounts, customers, and management.
Adapt to change, learn quickly, and perform with strong business.
Requirements Requirements for Work From Home Set-Up
Must have HD monitor
Must have at least 8GB RAM
I5 / Ryzen 5 or equivalent processors
Noise Cancelling Headset
Stable internet connection with at least 20Mbps (must provide
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Examine and resolve customer service issues
Addressing customer complaints in a professional and courteous manner
Ø Communicating changes, updates, delays, or complications with customers
Process orders and resolve payment, refund, and billing issues
Develop and execute sales campaigns using various sales tactics and focused messaging
Establish and leverage strategies with existing partners to gain market share
Work in a consultative manner to ensure expectations and success are achieved
Achieve performance metrics and consistently hit quota
Ensure all business processes and policies are followed with precision, including but not limited to systems use, sales methodology, troubleshoot small technical setup issues or route them to relevant teams.
Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs and close the sale
Own individual and team revenue quota for hardware and software products
Desired Attributes for Success
Preferably 1-year sales, relationship management, customer experience, or other transferable, experience with 2 years preferred.
Fluent in German and English Language C1 or Native level in both language.
Achieve success in a quota-driven, client-focused team sales.
Communicate effectively, written and verbally, with accounts, customers, and management.
Adapt to change, learn quickly, and perform with strong business.
Requirements Requirements for Work From Home Set-Up
Must have HD monitor
Must have at least 8GB RAM
I5 / Ryzen 5 or equivalent processors
Noise Cancelling Headset
Stable internet connection with at least 20Mbps (must provide
#J-18808-Ljbffr