O'Reilly Auto Parts
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Parts Specialist
role at
O'Reilly Auto Parts .
Position Overview The Parts Specialist provides high-level service to retail and installer customers and supports store management in assigned tasks. Bilingual candidates encouraged.
Essential Job Functions
Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and/or installer service specialists with serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent phone service by answering calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Maintain and secure the cash drawer, accepting cash and/or checks, making accurate change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after training and upon meeting company requirements.
Perform in‑store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
Perform all other duties as assigned.
Skills, Education, Knowledge, & Experience Required
Ability to quickly match alphanumeric sequences.
Provide outstanding, friendly, and professional customer service.
Multitask handling customers on the phone and in the store simultaneously.
Desired
Familiar with automotive parts, cataloging, the Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account.
Team‑member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
Additional Information
Seniority Level: Entry level.
Employment Type: Full‑time.
Job Function: Sales and Business Development.
Industry: Retail.
#J-18808-Ljbffr
Parts Specialist
role at
O'Reilly Auto Parts .
Position Overview The Parts Specialist provides high-level service to retail and installer customers and supports store management in assigned tasks. Bilingual candidates encouraged.
Essential Job Functions
Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and/or installer service specialists with serving professional customers as needed.
Complete assigned company training relevant to the position.
Provide excellent phone service by answering calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
Maintain and secure the cash drawer, accepting cash and/or checks, making accurate change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner in accordance with company policies.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after training and upon meeting company requirements.
Perform in‑store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
Perform all other duties as assigned.
Skills, Education, Knowledge, & Experience Required
Ability to quickly match alphanumeric sequences.
Provide outstanding, friendly, and professional customer service.
Multitask handling customers on the phone and in the store simultaneously.
Desired
Familiar with automotive parts, cataloging, the Weatherly Index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account.
Team‑member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
Additional Information
Seniority Level: Entry level.
Employment Type: Full‑time.
Job Function: Sales and Business Development.
Industry: Retail.
#J-18808-Ljbffr