Unifiedtherapy
The CSR is responsible for accepting, addressing, and resolving customer questions, issues, and complaints in a professional and timely manner, ensuring a positive customer experience.
Essential Duties & Responsibilities:
Answer incoming calls, identify the nature of inquiries.
Research solutions using company systems (E10, Order Power, CRM), catalogs, vendor references, internal experts, and online sources.
Stay organized to ensure timely resolution and regular customer updates.
Accurately document all interactions in customer accounts. Follow established policies and procedures when resolving problems. Competencies: Strong problem-solving, analytical, and decision-making skills.
Clear and persuasive verbal and written communication.
Active listening and effective meeting participation.
Ability to remain professional when dealing with emotional or difficult situations.
High School diploma required; 4+ years customer service experience.
Knowledge of sales and customer service techniques.
Proficient in complex computer systems and online research.
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Research solutions using company systems (E10, Order Power, CRM), catalogs, vendor references, internal experts, and online sources.
Stay organized to ensure timely resolution and regular customer updates.
Accurately document all interactions in customer accounts. Follow established policies and procedures when resolving problems. Competencies: Strong problem-solving, analytical, and decision-making skills.
Clear and persuasive verbal and written communication.
Active listening and effective meeting participation.
Ability to remain professional when dealing with emotional or difficult situations.
High School diploma required; 4+ years customer service experience.
Knowledge of sales and customer service techniques.
Proficient in complex computer systems and online research.
#J-18808-Ljbffr