Vlaams Instituut voor Biotechnologie (VIB)
IT Specialist Helpdesk
Vlaams Instituut voor Biotechnologie (VIB), Ghent, New York, United States
Description
VIB is a leading life sciences research institute in Belgium, supported by the Flemish government and embedded within Flemish universities. VIB brings together 2,000+ scientists and staff in 10 research centres, combining pioneering fundamental research with a strong drive to translate discoveries into applications in health, biotechnology and agriculture. Researchers benefit from state-of-the-art core facilities (12 centralized platforms) and an experienced innovation & business team connecting science to industry and supporting spin-off creation.
The VIB Center for Inflammation Research (IRC) is hosted at Ghent University and Vrije Universiteit Brussel and currently includes 20+ Principal Investigators and 450 scientists from around the world. IRC investigates the molecular and cellular mechanisms of inflammation, including inter- and intracellular signaling, immune cell biology, barrier tissue function, and the transition from homeostasis to disease. IRC combines molecular biotechnology, structural biology, cell biology, immunology, mouse genetics, bioinformatics, and translational clinical studies. Several IRC PIs hold clinical appointments and actively bridge fundamental insights with therapeutic innovation and biotech development.
The ICT team of the VIB-UGent Center for Inflammation Research (IRC) in Zwijnaarde is looking for a motivated and service-oriented
IT Helpdesk Professional .
Key Responsibilities Working closely with the five other members of our IT team, you will play a key role in supporting more than 500 logistical, administrative, and scientific staff members. Your responsibilities include, but are not limited to:
Providing local and remote IT support
Preparing and configuring end‑user devices
Managing user accounts
Troubleshooting technical issues for employees
Offering onsite support for meetings, seminars, and events
You will also contribute to the installation, configuration, monitoring, and maintenance of our IT infrastructure, including:
Hardware:
Network backbone
Printing infrastructure
Physical and virtual servers
End‑user workstations & laptops
Software:
Backend systems (Linux)
Frontend deployments (Windows – Linux – macOS)
Profile Essential
A genuine passion for all things ICT
Practical experience with key technical aspects of Windows (installation, software management, registry, etc.)
A degree in computer science or equivalent experience gained professionally or through personal projects
Excellent command of written and spoken English
Familiarity with PC hardware architecture for day‑to‑day maintenance
Desirable but not required
Experience with Linux is a strong advantage
Relevant work experience is helpful but not mandatory
Strong analytical and problem‑solving mindset
A true team player who can also work independently
A career within an inclusive, supportive, and internationally renowned scientific institute
A permanent contract with the possibility of remote work and an attractive package of extra‑legal benefits
Experience with macOS is a plus
Knowledge of network environments is an asset
Key personal characteristics
Structured and detail‑oriented
Eager to learn and able to persevere when facing technical challenges
Communicative and customer‑focused
Stress‑resistant and reliable
We offer
A career within an inclusive, supportive, and internationally renowned scientific institute
A stimulating role within a close‑knit and collaborative IT team
A dynamic and continuously evolving IT environment that ensures ongoing learning and challenge
A permanent contract with the possibility of remote work and an attractive package of extra‑legal benefits
How to apply? To help us understand your genuine strengths and customer‑focused mindset, we kindly ask you to write your application and motivation letter in your own words as much as possible.
#J-18808-Ljbffr
The VIB Center for Inflammation Research (IRC) is hosted at Ghent University and Vrije Universiteit Brussel and currently includes 20+ Principal Investigators and 450 scientists from around the world. IRC investigates the molecular and cellular mechanisms of inflammation, including inter- and intracellular signaling, immune cell biology, barrier tissue function, and the transition from homeostasis to disease. IRC combines molecular biotechnology, structural biology, cell biology, immunology, mouse genetics, bioinformatics, and translational clinical studies. Several IRC PIs hold clinical appointments and actively bridge fundamental insights with therapeutic innovation and biotech development.
The ICT team of the VIB-UGent Center for Inflammation Research (IRC) in Zwijnaarde is looking for a motivated and service-oriented
IT Helpdesk Professional .
Key Responsibilities Working closely with the five other members of our IT team, you will play a key role in supporting more than 500 logistical, administrative, and scientific staff members. Your responsibilities include, but are not limited to:
Providing local and remote IT support
Preparing and configuring end‑user devices
Managing user accounts
Troubleshooting technical issues for employees
Offering onsite support for meetings, seminars, and events
You will also contribute to the installation, configuration, monitoring, and maintenance of our IT infrastructure, including:
Hardware:
Network backbone
Printing infrastructure
Physical and virtual servers
End‑user workstations & laptops
Software:
Backend systems (Linux)
Frontend deployments (Windows – Linux – macOS)
Profile Essential
A genuine passion for all things ICT
Practical experience with key technical aspects of Windows (installation, software management, registry, etc.)
A degree in computer science or equivalent experience gained professionally or through personal projects
Excellent command of written and spoken English
Familiarity with PC hardware architecture for day‑to‑day maintenance
Desirable but not required
Experience with Linux is a strong advantage
Relevant work experience is helpful but not mandatory
Strong analytical and problem‑solving mindset
A true team player who can also work independently
A career within an inclusive, supportive, and internationally renowned scientific institute
A permanent contract with the possibility of remote work and an attractive package of extra‑legal benefits
Experience with macOS is a plus
Knowledge of network environments is an asset
Key personal characteristics
Structured and detail‑oriented
Eager to learn and able to persevere when facing technical challenges
Communicative and customer‑focused
Stress‑resistant and reliable
We offer
A career within an inclusive, supportive, and internationally renowned scientific institute
A stimulating role within a close‑knit and collaborative IT team
A dynamic and continuously evolving IT environment that ensures ongoing learning and challenge
A permanent contract with the possibility of remote work and an attractive package of extra‑legal benefits
How to apply? To help us understand your genuine strengths and customer‑focused mindset, we kindly ask you to write your application and motivation letter in your own words as much as possible.
#J-18808-Ljbffr