Bank of Hope
Teller (Pearlridge) – Territorial Savings
Join to apply for the
Teller (Pearlridge) – Territorial Savings
role at
Territorial Savings, a division of Bank of Hope .
Responsibilities Customer Service
Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.
Assist customers with routine inquiries related to accounts, transactions, and services, ensuring a positive banking experience.
Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary.
Resolve basic customer concerns and elevate complex issues to the appropriate branch personnel.
Transaction Processing
Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders.
Maintain a balanced cash drawer by following established cash‑handling procedures.
Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations.
Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to deepen customer relationships by cross‑selling or upselling additional products and services.
Operational Excellence
Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets.
Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use.
Complete assigned administrative tasks, such as updating customer records and assisting with branch audits.
Teamwork and Professional Development
Collaborate with branch team members to ensure smooth daily operations and consistent service delivery.
Participate in training opportunities to enhance job knowledge and stay informed about banking products and services.
Support other branch functions as needed, including assisting with special projects or tasks during peak times.
Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
Job Qualifications / Requirements Education/Credentials
Minimum Education Level: High School Diploma
Prior Experience
Some experience in retail sales and customer service functions is a plus.
Combination of experience and education can meet the job requirements.
Skills
English: Written & Verbal – Fluent
Computer/Systems Knowledge: Basic to Intermediate
Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Ability to respond effectively to the most sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills with a willingness to adapt to change as needed in a fast‑paced environment.
The salary range for this full‑time position is $18.00 Hourly – $22.00 Hourly, plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location; exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
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Teller (Pearlridge) – Territorial Savings
role at
Territorial Savings, a division of Bank of Hope .
Responsibilities Customer Service
Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.
Assist customers with routine inquiries related to accounts, transactions, and services, ensuring a positive banking experience.
Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary.
Resolve basic customer concerns and elevate complex issues to the appropriate branch personnel.
Transaction Processing
Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders.
Maintain a balanced cash drawer by following established cash‑handling procedures.
Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations.
Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to deepen customer relationships by cross‑selling or upselling additional products and services.
Operational Excellence
Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets.
Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use.
Complete assigned administrative tasks, such as updating customer records and assisting with branch audits.
Teamwork and Professional Development
Collaborate with branch team members to ensure smooth daily operations and consistent service delivery.
Participate in training opportunities to enhance job knowledge and stay informed about banking products and services.
Support other branch functions as needed, including assisting with special projects or tasks during peak times.
Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
Job Qualifications / Requirements Education/Credentials
Minimum Education Level: High School Diploma
Prior Experience
Some experience in retail sales and customer service functions is a plus.
Combination of experience and education can meet the job requirements.
Skills
English: Written & Verbal – Fluent
Computer/Systems Knowledge: Basic to Intermediate
Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Ability to respond effectively to the most sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills with a willingness to adapt to change as needed in a fast‑paced environment.
The salary range for this full‑time position is $18.00 Hourly – $22.00 Hourly, plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location; exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
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