Insurance Office of America
Senior Account Manager (Fully Remote Opportunity)
Insurance Office of America, Lexington, Kentucky, us, 40598
Senior Account Manager (Fully Remote Opportunity)
Title:
Senior Account Manager – Commercial Lines
Location:
Fully Remote (EST and CST only) – Supports Columbia, SC
Supported Book Focus:
General, Contractors
Required:
Active P&C license / minimum 5+ years experience as a Commercial Lines Account Manager
Preferred:
CISR, CIC, CRIS, or CPCU designations / 7-10+ years experience as a Commercial Lines Account Manager
Remote Work Policy:
Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote workers must maintain a dedicated, distraction-free workspace. Remote work is not a substitute for personal responsibilities during working hours. Branch locations: ioausa.com/locations
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities
Maintain a high degree of technical competence and industry expertise.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, championing IOA Values.
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Active property & casualty licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem‑solving, and decision‑making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer
Competitive salaries and bonus potential
Company‑paid health insurance
Paid holidays, vacations, and sick time
401(k) with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What To Expect (Application Process)
30‑Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range The expected pay range is $75,000.00 to $100,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Senior Account Manager – Commercial Lines
Location:
Fully Remote (EST and CST only) – Supports Columbia, SC
Supported Book Focus:
General, Contractors
Required:
Active P&C license / minimum 5+ years experience as a Commercial Lines Account Manager
Preferred:
CISR, CIC, CRIS, or CPCU designations / 7-10+ years experience as a Commercial Lines Account Manager
Remote Work Policy:
Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote workers must maintain a dedicated, distraction-free workspace. Remote work is not a substitute for personal responsibilities during working hours. Branch locations: ioausa.com/locations
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.
Key Responsibilities
Maintain a high degree of technical competence and industry expertise.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership, championing IOA Values.
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Active property & casualty licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem‑solving, and decision‑making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer
Competitive salaries and bonus potential
Company‑paid health insurance
Paid holidays, vacations, and sick time
401(k) with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What To Expect (Application Process)
30‑Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range The expected pay range is $75,000.00 to $100,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr