Live Nation Entertainment
Isleta Amphitheater Usher/Ticket Taker Manager
Live Nation Entertainment, Albuquerque, New Mexico, United States, 87101
Manager - Usher
Isleta Amphitheater is seeking a Manager
Usher. The Usher Manager is responsible for the overall management of all ushers at the venue. What This Role Will Do: Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction. Organizes and conducts meetings and communicates pertinent information to the staff. Schedules and directs staff in their work assignments. Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary. Investigates and resolves all guest complaints. Interacts positively with guests to maintain guest loyalty. Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint. Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems. Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc. Other tasks as assigned by the Operations Manager. Work with scheduling payroll administrator to ensure that all staffing needs are met. Budget appropriately for each show's needs while working to reach the overall operating per/head goal. Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget. What This Person Will Bring: Strong organizational skills. At least 2 years of experience in guest service and communications. Strong strategic thinking and creative problem-solving skills. Excellent verbal, written and interpersonal communication skills. Acute sense of judgment, tact and diplomacy. A strong sense of teamwork and ability to execute programs. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting. Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Isleta Amphitheater is seeking a Manager
Usher. The Usher Manager is responsible for the overall management of all ushers at the venue. What This Role Will Do: Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction. Organizes and conducts meetings and communicates pertinent information to the staff. Schedules and directs staff in their work assignments. Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary. Investigates and resolves all guest complaints. Interacts positively with guests to maintain guest loyalty. Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint. Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems. Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc. Other tasks as assigned by the Operations Manager. Work with scheduling payroll administrator to ensure that all staffing needs are met. Budget appropriately for each show's needs while working to reach the overall operating per/head goal. Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget. What This Person Will Bring: Strong organizational skills. At least 2 years of experience in guest service and communications. Strong strategic thinking and creative problem-solving skills. Excellent verbal, written and interpersonal communication skills. Acute sense of judgment, tact and diplomacy. A strong sense of teamwork and ability to execute programs. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting. Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.