O'Reilly Auto Parts
Parts Specialist – O'Reilly Auto Parts
Join O'Reilly Auto Parts as a
Parts Specialist
and provide a high level of service to retail and installer customers while supporting store management.
Essential Job Functions
Promote company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
Greet retail/walk-in customers and assist with merchandise selection.
Assist managers or installer service specialists with professional customer service.
Complete assigned company training relevant to the position.
Answer store calls, research parts, quote prices, recommend premium and related items, and offer the Low-Price Guarantee.
Maintain and secure the cash drawer, process cash and credit card transactions, and handle change accurately.
Process exchanges and returns in a friendly and policy‑compliant manner.
Address and resolve customer complaints friendly.
Assist with daily image maker and planogram updates, freight receiving, stocking shelves, fronting and facing, and cleaning.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center and assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training.
Perform in‑store services for customers (state and local laws allow) – install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated driving eligibility requirements).
All other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store simultaneously.
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off.
Stock Purchase Plan & 401(k) with Employer Contributions starting Day One.
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
Team Member Health/Wellbeing Programs.
Tuition Educational Assistance Programs.
Opportunities for Career Growth.
Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 options and provide your requested accommodation and position details.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
#J-18808-Ljbffr
Parts Specialist
and provide a high level of service to retail and installer customers while supporting store management.
Essential Job Functions
Promote company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
Greet retail/walk-in customers and assist with merchandise selection.
Assist managers or installer service specialists with professional customer service.
Complete assigned company training relevant to the position.
Answer store calls, research parts, quote prices, recommend premium and related items, and offer the Low-Price Guarantee.
Maintain and secure the cash drawer, process cash and credit card transactions, and handle change accurately.
Process exchanges and returns in a friendly and policy‑compliant manner.
Address and resolve customer complaints friendly.
Assist with daily image maker and planogram updates, freight receiving, stocking shelves, fronting and facing, and cleaning.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center and assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training.
Perform in‑store services for customers (state and local laws allow) – install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated driving eligibility requirements).
All other duties as assigned.
Skills, Education, Knowledge, Experience, Abilities
Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Must be able to multitask, handling customers on the phone and in the store simultaneously.
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off.
Stock Purchase Plan & 401(k) with Employer Contributions starting Day One.
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
Team Member Health/Wellbeing Programs.
Tuition Educational Assistance Programs.
Opportunities for Career Growth.
Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 options and provide your requested accommodation and position details.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
#J-18808-Ljbffr