Insurance Office of America
Senior Account Manager (Fully Remote Opportunity)
Insurance Office of America, Lincoln, Nebraska, United States
Senior Account Manager (Fully Remote Opportunity)
Apply for the Senior Account Manager - Commercial Lines role at Insurance Office of America.
Seniority Level: Mid-senior level.
Employment Type: Full-time.
Job Function: Sales and Business Development.
Industry: Insurance.
Fully Remote (EST and CST only) | Supporting: Columbia, SC | Book Focus: General, Contractors
Required Qualifications
Active P&C license
Minimum 5+ years experience as a Commercial Lines Account Manager
Preferred Qualifications
CISR, CIC, CRIS and/or CPCU designations
7-10+ years experience as a Commercial Lines Account Manager
Please note: If this position is posted as fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. Visit ioausa.com/locations to view branch locations.
About the Role Manage an assigned book of business, ensuring account retention and supporting new business.
Key Responsibilities
Maintain a high degree of technical competence and industry expertise.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership.
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem‑solving, and decision‑making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer
Competitive salaries and bonus potential
Company‑paid health insurance
Paid holidays, vacations, and sick time
401(k) with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What To Expect (Application Process)
30‑Minute Phone Screen
Online Assessments
Interview(s)
Salary Range The expected pay range for this position is $75,000.00 to $100,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Seniority Level: Mid-senior level.
Employment Type: Full-time.
Job Function: Sales and Business Development.
Industry: Insurance.
Fully Remote (EST and CST only) | Supporting: Columbia, SC | Book Focus: General, Contractors
Required Qualifications
Active P&C license
Minimum 5+ years experience as a Commercial Lines Account Manager
Preferred Qualifications
CISR, CIC, CRIS and/or CPCU designations
7-10+ years experience as a Commercial Lines Account Manager
Please note: If this position is posted as fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. Visit ioausa.com/locations to view branch locations.
About the Role Manage an assigned book of business, ensuring account retention and supporting new business.
Key Responsibilities
Maintain a high degree of technical competence and industry expertise.
Direct daily activities and workflow of the account management team.
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Manage policy expirations and renewals.
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Monitor accounts receivable reports and take action on delinquent accounts, collecting outstanding balances.
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Monitor and maintain activity/suspense to ensure timely completion.
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Stay updated on company policies and procedures.
Seek and adopt best practices to improve individual and team performance.
Demonstrate integrity and leadership.
Ideal Candidate Qualifications
5+ years of account management experience, or 7+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active property & casualty licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem‑solving, and decision‑making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer
Competitive salaries and bonus potential
Company‑paid health insurance
Paid holidays, vacations, and sick time
401(k) with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What To Expect (Application Process)
30‑Minute Phone Screen
Online Assessments
Interview(s)
Salary Range The expected pay range for this position is $75,000.00 to $100,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr