MERS / Goodwill
Retail Manager
MERS/Missouri Goodwill Industries is looking for an energetic, self‑motivated, and professional Retail Manager to join our Glen Carbon Store team. The ideal candidate will support our mission, “Changing Lives Through the Power of Work!”, and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.
Required Travel:
25%
Position Type:
Hourly Full‑Time
Salary Range:
[[postingSalary]]
Qualifications
High School Diploma or GED required; Bachelor’s Degree preferred.
Three years of Retail, Warehouse, or Logistics Management experience.
Valid Missouri or Illinois state driver’s license and insurance.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills including quality decision‑making, goal‑setting, and problem‑solving, with the ability to motivate and lead employees and hold them accountable.
Comfortable using workplace technology such as registers, scheduling, and inventory management software.
Primary Duties / Responsibilities
Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
Help identify and recommend employees with proven performance for advancement.
Safeguard company property and personal information from harm, damage, or theft. Report any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
Read, follow, model, and enforce all agency policies, procedures, and values.
Utilize efficient staffing methods to ensure the store is staffed appropriately. Arrange for replacements of absent employees when necessary. Audit, edit, and approve payroll.
Eliminate wasteful practices through process improvement.
Maintain a professional appearance, adhering to MERS Goodwill’s dress code.
Perform other duties as assigned.
Benefits
Monthly bonus potential up to $1,000.
Quarterly bonus potential up to $1,500.
Immediate individual and family medical benefits upon hire.
Individual and family dental and vision benefits on the first of the month following the hire date.
Employer‑Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
403(b) retirement on date of hire.
403(b) retirement with employer match after one year of employment.
401(a) retirement on date of hire.
PTO accrual up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.
Equal Employment Opportunity Statement
MERS Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.
MERS/ MO Goodwill requires various background and records checks upon employment.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industry: Non‑profit Organization Management
#J-18808-Ljbffr
Required Travel:
25%
Position Type:
Hourly Full‑Time
Salary Range:
[[postingSalary]]
Qualifications
High School Diploma or GED required; Bachelor’s Degree preferred.
Three years of Retail, Warehouse, or Logistics Management experience.
Valid Missouri or Illinois state driver’s license and insurance.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills including quality decision‑making, goal‑setting, and problem‑solving, with the ability to motivate and lead employees and hold them accountable.
Comfortable using workplace technology such as registers, scheduling, and inventory management software.
Primary Duties / Responsibilities
Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
Help identify and recommend employees with proven performance for advancement.
Safeguard company property and personal information from harm, damage, or theft. Report any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
Read, follow, model, and enforce all agency policies, procedures, and values.
Utilize efficient staffing methods to ensure the store is staffed appropriately. Arrange for replacements of absent employees when necessary. Audit, edit, and approve payroll.
Eliminate wasteful practices through process improvement.
Maintain a professional appearance, adhering to MERS Goodwill’s dress code.
Perform other duties as assigned.
Benefits
Monthly bonus potential up to $1,000.
Quarterly bonus potential up to $1,500.
Immediate individual and family medical benefits upon hire.
Individual and family dental and vision benefits on the first of the month following the hire date.
Employer‑Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
403(b) retirement on date of hire.
403(b) retirement with employer match after one year of employment.
401(a) retirement on date of hire.
PTO accrual up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.
Equal Employment Opportunity Statement
MERS Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.
MERS/ MO Goodwill requires various background and records checks upon employment.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industry: Non‑profit Organization Management
#J-18808-Ljbffr