T-Mobile
Mobile Associate, Store in Store - Retail Sales
T-Mobile, Kannapolis, North Carolina, United States, 28081
Mobile Associate, Store in Store - Retail Sales
Join to apply for the
Mobile Associate, Store in Store - Retail Sales
role at
T-Mobile .
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview Mobile Associates, Store‑in‑Store are integral members of the Retail Team, responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in a high‑traffic environment, and deepen relationships with customers through meaningful interactions. Mobile Associates excel at building and deepening relationships by identifying customer needs, educating, demonstrating, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality‑of‑sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Leverage digital self‑serve tools during customer interactions and onboarding; identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and help customers understand how to self‑serve using the T‑Mobile app.
Complete training on the T‑Mobile in‑store experience, new skills, products, processes, and systems. Review personal results, current promotions, and updates on the Hub to stay Customer Ready at all times. Continually learn and improve skills to provide the best possible experience.
Build trust and loyalty with every interaction; proactively reach out to potential customers, capture referrals, manage follow‑ups, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as needed.
Collaborate with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.
Education and Work Experience
High School Diploma or GED (Required)
Minimum 6 months of customer service and/or sales experience in a retail environment (Preferred)
Knowledge, Skills and Abilities
Customer‑satisfaction‑oriented, passionate about advocating for customers while balancing experience and performance goals. (Required)
Team‑building mindset: willingness to work alongside peers and store leaders, sharing best practices and resolving issues efficiently. (Required)
Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
Salary and Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. T‑Mobile employees are eligible for an Annual Stock Grant.
Benefits Benefits include medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, tuition assistance, and more. Eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Learn more about T‑Mobile’s benefits at www.t-mobilebenefits.com.
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
For individuals with a disability who need reasonable accommodation, please contact ApplicantAccommodation@t‑mobile.com or call 1‑844‑873‑9500. This contact is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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Mobile Associate, Store in Store - Retail Sales
role at
T-Mobile .
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation package. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview Mobile Associates, Store‑in‑Store are integral members of the Retail Team, responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in a high‑traffic environment, and deepen relationships with customers through meaningful interactions. Mobile Associates excel at building and deepening relationships by identifying customer needs, educating, demonstrating, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality‑of‑sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Leverage digital self‑serve tools during customer interactions and onboarding; identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and help customers understand how to self‑serve using the T‑Mobile app.
Complete training on the T‑Mobile in‑store experience, new skills, products, processes, and systems. Review personal results, current promotions, and updates on the Hub to stay Customer Ready at all times. Continually learn and improve skills to provide the best possible experience.
Build trust and loyalty with every interaction; proactively reach out to potential customers, capture referrals, manage follow‑ups, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as needed.
Collaborate with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.
Education and Work Experience
High School Diploma or GED (Required)
Minimum 6 months of customer service and/or sales experience in a retail environment (Preferred)
Knowledge, Skills and Abilities
Customer‑satisfaction‑oriented, passionate about advocating for customers while balancing experience and performance goals. (Required)
Team‑building mindset: willingness to work alongside peers and store leaders, sharing best practices and resolving issues efficiently. (Required)
Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
Salary and Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. T‑Mobile employees are eligible for an Annual Stock Grant.
Benefits Benefits include medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, tuition assistance, and more. Eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Learn more about T‑Mobile’s benefits at www.t-mobilebenefits.com.
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
For individuals with a disability who need reasonable accommodation, please contact ApplicantAccommodation@t‑mobile.com or call 1‑844‑873‑9500. This contact is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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