CareDx
About CareDx
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high‑value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre‑ and post‑transplant patient journey, and is the leading provider of genomics‑based information for transplant patients.
Role Overview The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio, focusing primarily on transplant center and community nephrology account customers. The TAM coordinates and collaborates with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account‑level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient‑centric approach to delivering results. The TAM reports directly to the Regional Director (RD).
Responsibilities
Strategic Account Management : Develop a deep understanding of account needs, objectives, and challenges to provide tailored solutions. Identify new business opportunities within existing accounts to upsell and cross‑sell relevant CareDx products, solutions, or services.
Strategic Planning and Executing Account Plans : Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long‑term, account‑specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint, and achieve commercial goals.
Product Knowledge and Clinical & Technical Proficiency : Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.
Building Strong Customer Relationships : Identify key customer stakeholders and influencers, establish strong relationships and partnerships, continually solicit feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
Managing the Sales Pipeline : Forecast and manage the sales pipeline and growth strategies to track progress toward objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and other performance indicators.
Collaborating with Internal Teams : Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.
Qualifications
Minimum of 10 years sales or strategic account management experience in the healthcare industry.
Experience selling into hospitals, hospital/health systems, and/or enterprise‑level accounts, navigating across multiple levels of stakeholders and departments.
Track record of developing effective account strategies that maximize business outcomes.
Strong written and oral communication and organizational skills.
Willing to travel 50‑75% or greater, including frequent day trips and overnight travel.
Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.
Key Characteristics
Results‑Driven
Strategic Thinking
Problem Solving
Strong Communication Skills
Persistence
Self‑Awareness & Adaptability
Benefits
Competitive base salary and incentive compensation.
Health and welfare benefits, including a gym reimbursement program.
Additional Perks Living Donor Employee Recovery Policy: Up to 30 days of paid leave annually for a full‑time employee who makes the selfless act of donating an organ or bone marrow.
Compensation Remote: US only roles. Base salary range $220,000 – $250,000 USD, plus incentive variable compensation, discretionary bonuses, and restricted stock units.
Company Culture & Values Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
EEO Statement CareDx, Inc. is an Equal Opportunity Employer and participates in the E‑Verify program.
By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.
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Role Overview The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio, focusing primarily on transplant center and community nephrology account customers. The TAM coordinates and collaborates with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account‑level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient‑centric approach to delivering results. The TAM reports directly to the Regional Director (RD).
Responsibilities
Strategic Account Management : Develop a deep understanding of account needs, objectives, and challenges to provide tailored solutions. Identify new business opportunities within existing accounts to upsell and cross‑sell relevant CareDx products, solutions, or services.
Strategic Planning and Executing Account Plans : Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long‑term, account‑specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint, and achieve commercial goals.
Product Knowledge and Clinical & Technical Proficiency : Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.
Building Strong Customer Relationships : Identify key customer stakeholders and influencers, establish strong relationships and partnerships, continually solicit feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
Managing the Sales Pipeline : Forecast and manage the sales pipeline and growth strategies to track progress toward objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and other performance indicators.
Collaborating with Internal Teams : Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.
Qualifications
Minimum of 10 years sales or strategic account management experience in the healthcare industry.
Experience selling into hospitals, hospital/health systems, and/or enterprise‑level accounts, navigating across multiple levels of stakeholders and departments.
Track record of developing effective account strategies that maximize business outcomes.
Strong written and oral communication and organizational skills.
Willing to travel 50‑75% or greater, including frequent day trips and overnight travel.
Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.
Key Characteristics
Results‑Driven
Strategic Thinking
Problem Solving
Strong Communication Skills
Persistence
Self‑Awareness & Adaptability
Benefits
Competitive base salary and incentive compensation.
Health and welfare benefits, including a gym reimbursement program.
Additional Perks Living Donor Employee Recovery Policy: Up to 30 days of paid leave annually for a full‑time employee who makes the selfless act of donating an organ or bone marrow.
Compensation Remote: US only roles. Base salary range $220,000 – $250,000 USD, plus incentive variable compensation, discretionary bonuses, and restricted stock units.
Company Culture & Values Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
EEO Statement CareDx, Inc. is an Equal Opportunity Employer and participates in the E‑Verify program.
By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.
#J-18808-Ljbffr