Truist
MORTGAGE FORECLOSURE SUPPORT SPECIALIST – TRUIST
Join the Truist Financial team as a Mortgage Foreclosure Support Specialist. In this role, you will research and resolve complex foreclosure matters, analyze reports, and lead projects to monitor investor and state guidelines. You will create and distribute job aids, conduct training sessions, and manage escalated foreclosure matters while partnering with external vendors to identify gaps and improvement opportunities. Responsibilities
Research and resolve escalated foreclosure matters. Analyze reports, identify opportunities, and assign tasks. Handle credit reporting updates and create job aids. Maintain investor and state matrices, submit exception requests, and address investor-related questions. Handle attorney and investor escalations and assigned projects. Maintain quality, productivity, attendance, SLA expectations, and perform routine quality control reviews. Qualifications
High school diploma or equivalent. Four or more years of mortgage experience in foreclosure, loss mitigation, post foreclosure, bankruptcy, or equivalent. Advanced proficiency and knowledge of Microsoft Office, including Excel formulas. Proven ability to communicate and interact professionally with leaders, other LOBs, and vendors. Strong interpersonal, time management, organizational, analytical, and decision‑making skills. Knowledge of default investor (GSE, FHA, VA, USDA) and regulatory requirements. Preferred Qualifications Bachelor’s degree in an appropriate field, vendor monitor experience, and knowledge of foreclosure and regulatory requirements. Benefits All regular teammates working 20 hours or more per week are eligible for medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Vacation (10 days), sick days (10 days), and paid holidays are also available. Additional benefits may be provided based on division, position, and status. EEO is the Law, IER Right to Work, and Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classification protected by law. Truist is a Drug Free Workplace. EER IER Right to Work.
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Join the Truist Financial team as a Mortgage Foreclosure Support Specialist. In this role, you will research and resolve complex foreclosure matters, analyze reports, and lead projects to monitor investor and state guidelines. You will create and distribute job aids, conduct training sessions, and manage escalated foreclosure matters while partnering with external vendors to identify gaps and improvement opportunities. Responsibilities
Research and resolve escalated foreclosure matters. Analyze reports, identify opportunities, and assign tasks. Handle credit reporting updates and create job aids. Maintain investor and state matrices, submit exception requests, and address investor-related questions. Handle attorney and investor escalations and assigned projects. Maintain quality, productivity, attendance, SLA expectations, and perform routine quality control reviews. Qualifications
High school diploma or equivalent. Four or more years of mortgage experience in foreclosure, loss mitigation, post foreclosure, bankruptcy, or equivalent. Advanced proficiency and knowledge of Microsoft Office, including Excel formulas. Proven ability to communicate and interact professionally with leaders, other LOBs, and vendors. Strong interpersonal, time management, organizational, analytical, and decision‑making skills. Knowledge of default investor (GSE, FHA, VA, USDA) and regulatory requirements. Preferred Qualifications Bachelor’s degree in an appropriate field, vendor monitor experience, and knowledge of foreclosure and regulatory requirements. Benefits All regular teammates working 20 hours or more per week are eligible for medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Vacation (10 days), sick days (10 days), and paid holidays are also available. Additional benefits may be provided based on division, position, and status. EEO is the Law, IER Right to Work, and Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classification protected by law. Truist is a Drug Free Workplace. EER IER Right to Work.
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