Proctor Loan Protector
Overview
Join to apply for the
Training Specialist
role at
Proctor Loan Protector . Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. This position is responsible for training and coaching new hires and existing teammates on Lender Solutions departmental tasks and procedures. Responsibilities
Conduct training classes on PLP systems and processes, whether for a new hire class or ongoing development for existing staff. The trainer should be able to lead classroom style and one-on-one discussions for extended periods on a regular basis. Provide training communication and reporting on completed training, plus a summary of topics learned and recommendations for follow-up and improvements. Deliver departmental rules and expectations to new staff accurately. Assist in developing and updating Quality Control Standards to maintain an excellent quality rating. Suggest process improvements to management. Create or edit training documentation and tips for staff; coach staff on process updates. Ensure processes remain in compliance with regulations and client expectations. Monitor random sampling of data entry and provide error feedback to managers for coaching and mentoring staff. Demonstrate knowledge of all processes within the trained departments. Research errors for root cause analysis. Understand all insurance requirements for residential and commercial tracking. Maintain strong communication with clients and leadership; address issues, clear deficiencies, and track policies. Maintain high quality and production metrics; take on additional responsibilities as needed (e.g., additional classes, audits, and other support functions). Back up existing staff as needed. Qualifications
High School Diploma/GED Proficient with MS Office, specifically Word and Excel Superior verbal and written communication skills Strong insurance knowledge Strong analytical skills Experience with more than one process Ability to resolve and address issues Low error rate; meets production metrics Knowledgeable in Residential and Commercial Tracking Attendance/Quality/Production meet or exceed standards Preferred
Associate’s or Bachelor’s degree in a business or financial-related discipline Physical Requirements
Repetitive motion and manual dexterity for keyboard/mouse/telephone 7-8 hours per day Speech and hearing sufficient for in-person and phone communication 7-8 hours per day Vision sufficient for computer use Sedentary work; ability to sit at a desk 7-8 hours per day Not substantially exposed to adverse environmental conditions Pay
Any posted pay range considers a wide range of compensation factors. We offer competitive pay with potential for growth within the position and company. EEO
The company provides equal employment opportunities to all employees and applicants, including Veterans and those with disabilities. Benefits
We offer benefits focused on total well-being, including health benefits, financial benefits, mental health support, paid time off, holidays, and discounts. Benefits vary by location and eligibility.
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Join to apply for the
Training Specialist
role at
Proctor Loan Protector . Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. This position is responsible for training and coaching new hires and existing teammates on Lender Solutions departmental tasks and procedures. Responsibilities
Conduct training classes on PLP systems and processes, whether for a new hire class or ongoing development for existing staff. The trainer should be able to lead classroom style and one-on-one discussions for extended periods on a regular basis. Provide training communication and reporting on completed training, plus a summary of topics learned and recommendations for follow-up and improvements. Deliver departmental rules and expectations to new staff accurately. Assist in developing and updating Quality Control Standards to maintain an excellent quality rating. Suggest process improvements to management. Create or edit training documentation and tips for staff; coach staff on process updates. Ensure processes remain in compliance with regulations and client expectations. Monitor random sampling of data entry and provide error feedback to managers for coaching and mentoring staff. Demonstrate knowledge of all processes within the trained departments. Research errors for root cause analysis. Understand all insurance requirements for residential and commercial tracking. Maintain strong communication with clients and leadership; address issues, clear deficiencies, and track policies. Maintain high quality and production metrics; take on additional responsibilities as needed (e.g., additional classes, audits, and other support functions). Back up existing staff as needed. Qualifications
High School Diploma/GED Proficient with MS Office, specifically Word and Excel Superior verbal and written communication skills Strong insurance knowledge Strong analytical skills Experience with more than one process Ability to resolve and address issues Low error rate; meets production metrics Knowledgeable in Residential and Commercial Tracking Attendance/Quality/Production meet or exceed standards Preferred
Associate’s or Bachelor’s degree in a business or financial-related discipline Physical Requirements
Repetitive motion and manual dexterity for keyboard/mouse/telephone 7-8 hours per day Speech and hearing sufficient for in-person and phone communication 7-8 hours per day Vision sufficient for computer use Sedentary work; ability to sit at a desk 7-8 hours per day Not substantially exposed to adverse environmental conditions Pay
Any posted pay range considers a wide range of compensation factors. We offer competitive pay with potential for growth within the position and company. EEO
The company provides equal employment opportunities to all employees and applicants, including Veterans and those with disabilities. Benefits
We offer benefits focused on total well-being, including health benefits, financial benefits, mental health support, paid time off, holidays, and discounts. Benefits vary by location and eligibility.
#J-18808-Ljbffr