Louisiana Healthcare Connections
Crisis Intervention Specialist
Louisiana Healthcare Connections, Louisiana, Missouri, United States, 63353
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Crisis Intervention Specialist
role at
Louisiana Healthcare Connections . You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
This role supports a 24-hour/365-day crisis call center. Applicants must reside in Louisiana.
Position Purpose Work in collaboration with schools of higher education, county first responders, law enforcement, emergency departments, providers, crisis mobile teams and the Cenpatico Crisis Line provider to support the delivery of coordinated and effective crisis services.
Responsibilities
Develop relationship with all local schools of higher education and coordinate crisis prevention and disaster recovery efforts
Verify crisis provider services are delivered in accordance with contract expectations
Facilitate the issuing of Corrective Action letters to providers for non‑compliance to contract requirements
Verify follow‑up occurs after crisis interventions to effectively coordinate care
Educate local schools of higher education about how to identify the early warning signs of mental illness and what actions to take to safeguard students, faculty and the community
Support the Crisis System Plan and the development of provider crisis programs and services within the Provider Network
Monitor the performance of the Crisis Line provider, Crisis Mobile Teams and other providers of crisis services
Support the development of Crisis Response Center processes to verify effective coordination of care with other providers
Establish baseline data; collect, analyze and report outcomes and progress in reaching program goals
Support the coordination of crisis system processes among system partners, including schools of higher education, crisis providers, intake agencies, emergency rooms, police and fire
Conduct root causes analyses, conduct rapid cycle improvement processes
Conduct cross departmental and cross system collaborative meetings to execute initiatives and resolve system issues
Receive and respond to external system partner related issues in a timely manner
Troubleshoot service delivery and coordination issues on behalf of system partners
Educate system partners regarding policies and procedures related to referrals, website education, and problem solving
Implement and monitor project plans to meet goals and timelines
Request corrective action plans from providers that are non‑compliant and/or fail to meet contract requirements
Develop training modules and train appropriate users
Support the involvement of Peer and Family Support Services, and wrap‑around and community based services to both stabilize and reduce crisis in the community
Provide on‑call telephonic coverage 24 hours a day, in rotation as assigned, to provide consultation
Perform other duties as assigned
Comply with all policies and standards
Education & Experience Bachelor’s degree in Behavioral Health or equivalent experience. 5+ years of related experience. Master’s degree in Behavioral Health or Social Science preferred.
License / Certificates Licensed Independent Substance Abuse Counselor (LISAC), Licensed Master Social Worker (LMSW), Licensed Bachelor Social Worker (LBSW), Certified Employee Assistance Professional (CEAP) or Licensed Marriage & Family Therapist (LMFT) preferred.
Additional Licensure for LA Healthcare Connections plan only One of the following licenses is required:
Licensed Professional Counselor (LPC)
Licensed Clinical Social Worker (LCSW)
Licensed Addiction Counselor (LAC)
Pay Range $55,100.00 - $99,000.00 per year
Benefits Centene offers a comprehensive benefits package including competitive pay, health insurance, 401(k) and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job‑related factors permitted by law, including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Equal Opportunity Employer Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
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Crisis Intervention Specialist
role at
Louisiana Healthcare Connections . You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
This role supports a 24-hour/365-day crisis call center. Applicants must reside in Louisiana.
Position Purpose Work in collaboration with schools of higher education, county first responders, law enforcement, emergency departments, providers, crisis mobile teams and the Cenpatico Crisis Line provider to support the delivery of coordinated and effective crisis services.
Responsibilities
Develop relationship with all local schools of higher education and coordinate crisis prevention and disaster recovery efforts
Verify crisis provider services are delivered in accordance with contract expectations
Facilitate the issuing of Corrective Action letters to providers for non‑compliance to contract requirements
Verify follow‑up occurs after crisis interventions to effectively coordinate care
Educate local schools of higher education about how to identify the early warning signs of mental illness and what actions to take to safeguard students, faculty and the community
Support the Crisis System Plan and the development of provider crisis programs and services within the Provider Network
Monitor the performance of the Crisis Line provider, Crisis Mobile Teams and other providers of crisis services
Support the development of Crisis Response Center processes to verify effective coordination of care with other providers
Establish baseline data; collect, analyze and report outcomes and progress in reaching program goals
Support the coordination of crisis system processes among system partners, including schools of higher education, crisis providers, intake agencies, emergency rooms, police and fire
Conduct root causes analyses, conduct rapid cycle improvement processes
Conduct cross departmental and cross system collaborative meetings to execute initiatives and resolve system issues
Receive and respond to external system partner related issues in a timely manner
Troubleshoot service delivery and coordination issues on behalf of system partners
Educate system partners regarding policies and procedures related to referrals, website education, and problem solving
Implement and monitor project plans to meet goals and timelines
Request corrective action plans from providers that are non‑compliant and/or fail to meet contract requirements
Develop training modules and train appropriate users
Support the involvement of Peer and Family Support Services, and wrap‑around and community based services to both stabilize and reduce crisis in the community
Provide on‑call telephonic coverage 24 hours a day, in rotation as assigned, to provide consultation
Perform other duties as assigned
Comply with all policies and standards
Education & Experience Bachelor’s degree in Behavioral Health or equivalent experience. 5+ years of related experience. Master’s degree in Behavioral Health or Social Science preferred.
License / Certificates Licensed Independent Substance Abuse Counselor (LISAC), Licensed Master Social Worker (LMSW), Licensed Bachelor Social Worker (LBSW), Certified Employee Assistance Professional (CEAP) or Licensed Marriage & Family Therapist (LMFT) preferred.
Additional Licensure for LA Healthcare Connections plan only One of the following licenses is required:
Licensed Professional Counselor (LPC)
Licensed Clinical Social Worker (LCSW)
Licensed Addiction Counselor (LAC)
Pay Range $55,100.00 - $99,000.00 per year
Benefits Centene offers a comprehensive benefits package including competitive pay, health insurance, 401(k) and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job‑related factors permitted by law, including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Equal Opportunity Employer Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
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