Fox Communities Credit Union
MEMBER RELATIONSHIP OFFICER I
Fox Communities Credit Union, Walhain, Wisconsin, United States
Join to apply for the
MEMBER RELATIONSHIP OFFICER I
role at
Fox Communities Credit Union .
We currently have a career opportunity for a full-time Member Relationship Officer I at our Luxemburg branch!
The Member Relationship Officer I creates a positive impression and establishes strong member relationships, creating a lasting member experience. They assist members with consumer lending needs, new accounts, digital services, account maintenance, processing member transactions and problem resolution. While working with members, they uncover needs, educate members on products and services, and recommend solutions.
Key responsibilities
Promoting and upholding the Fox Mission, Purpose, Vision, and Values
Building and maintaining lasting relationships through conversations, anticipating members’ future needs and exceeding expectations
Interviewing loan applicants and providing underwriting additional information to make loan decisions
Assisting members with their needs by opening and maintaining deposit products and services
Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution
Educating members on ancillary loan products, insurance options, and securing appropriate solutions.
Achieving assigned goals
Providing members with sound guidance for their financial needs and referring as needed to partnering teams (i.e. Financial Well-being, Mortgage Lending, Investment Services, Treasury Management)
Positively representing Fox in the community
Qualifications
Minimum of one year of sales and service experience
Previous financial industry experience is preferred
Financial Counselor Certification is a plus
Strong communication skills including verbal, written and active listening
Sales skills in gaining commitment to products and services
Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for members and team members
Flexible availability, including rotating Saturdays
Proven attention to detail
Excellent written and verbal communication skills
Advanced knowledge of Microsoft Office or similar software
Branch hours: Mon.-Fri. 8am-5:30pm & Sat. 9am-12pm (every 3rd Saturday)
Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.
Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!
Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Referrals increase your chances of interviewing at Fox Communities Credit Union by 2x
#J-18808-Ljbffr
MEMBER RELATIONSHIP OFFICER I
role at
Fox Communities Credit Union .
We currently have a career opportunity for a full-time Member Relationship Officer I at our Luxemburg branch!
The Member Relationship Officer I creates a positive impression and establishes strong member relationships, creating a lasting member experience. They assist members with consumer lending needs, new accounts, digital services, account maintenance, processing member transactions and problem resolution. While working with members, they uncover needs, educate members on products and services, and recommend solutions.
Key responsibilities
Promoting and upholding the Fox Mission, Purpose, Vision, and Values
Building and maintaining lasting relationships through conversations, anticipating members’ future needs and exceeding expectations
Interviewing loan applicants and providing underwriting additional information to make loan decisions
Assisting members with their needs by opening and maintaining deposit products and services
Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution
Educating members on ancillary loan products, insurance options, and securing appropriate solutions.
Achieving assigned goals
Providing members with sound guidance for their financial needs and referring as needed to partnering teams (i.e. Financial Well-being, Mortgage Lending, Investment Services, Treasury Management)
Positively representing Fox in the community
Qualifications
Minimum of one year of sales and service experience
Previous financial industry experience is preferred
Financial Counselor Certification is a plus
Strong communication skills including verbal, written and active listening
Sales skills in gaining commitment to products and services
Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for members and team members
Flexible availability, including rotating Saturdays
Proven attention to detail
Excellent written and verbal communication skills
Advanced knowledge of Microsoft Office or similar software
Branch hours: Mon.-Fri. 8am-5:30pm & Sat. 9am-12pm (every 3rd Saturday)
Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.
Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!
Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Referrals increase your chances of interviewing at Fox Communities Credit Union by 2x
#J-18808-Ljbffr