Inmar Inc.
**As a member of the Compliance team for Healthcare Solutions and under the general supervision of a Sr. Manager, the Field Training Representative is responsible for onboarding new clients, providing training both webinar and on-site at the clients location requiring frequent travel, servicing and supporting client inquiries.
MedEx, an industry leading comprehensive suite of management solutions for hospital pharmacies addressing the issues related to late, missing or diverted medication deliveries.
A Field Training Representative will provide adequate hands-on training to support MedEx implementations, establish and maintain long-term relationships with their designated clients to maintain a high retention rate, effectively troubleshoot any technical issues and collaborate with other Inmar teams (Sales, Development, and Marketing) in an effort to continually grow the business. This role maintains and adheres to operational guidelines to ensure our subscribers are receiving the highest level of client experience.
This position requires 50% to 100% overnight travel to client sites during the week. No travel on the weekends.** * **Account Management*** **Establish, develop and continuously maintain a relationship with their designated clients*** **Provide Level 1 client support (Phone/Email) with escalation to Sr. Account Manager or above when needed*** **Facilitate Health Checks (business reviews) at least annually with clients to ensure strong program adoption*** **Maintain accurate documentation of all (proactive/reactive) client engagement activities in Salesforce CRM*** **Prioritize and manage multiple tasks with timely follow up and completion within the specified KPIs*** **Adhere to prescribed operational guidelines, routines and practices*** **Proceed independently and carry out assignments to completion with minimal instruction*** **3-5 years of work experience in Pharmacy, hospital Rx, transaction/data processing environments, supporting SaaS solutions or other complex business account services, and training.*** **Associate Degree as a minimal requirement: OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.*** **Intermediate-level proficiency with Microsoft Office Products (Word, Excel, PowerPoint), Google products, Linux, and Adobe.*** **Experience with a CRM tool (Salesforce).*** **Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.*** **Establish Focus: The ability to develop and communicate goals in support of the business; mission.*** **Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.*** **Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.*** **Collaboration: Works collaboratively with others to achieve group goals and objectives.*** **Effective Execution: Translates broad conceptual understanding of the company’s strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.****Account Management & Support: proactively engage with designated accounts a minimum of every 60 days, respond to support cases and phone calls within 24-hours, maintain a response rate greater than 95% and an acceptable average response time. Client Onboarding: implement new clients within 120 days of sale, diligently complete all onboarding tasks, manage the project to successful completion, and maintain post-onboarding relation for 30 days after go-live. Contract renewals: manage client contract renewal activities prior to contract end date, maintain renewal retention rate greater than 97%.*** **Medical, Dental, and Vision insurance*** **Basic and Supplemental Life Insurance options*** **401(k) retirement plans with company match*** **Health Spending Accounts (HSA/FSA)*** **Flexible time off and 11 paid holidays*** **Family-building benefits, including Maternity, Adoption, and Parental Leave*** **Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning*** **Wellness and Mental Health counseling services*** **Concierge and work/life support resources*** **Adoption Assistance Reimbursement*** **Perks and discount programs**- Additional discretionary compensation, such as:
* Growing Revenue Incentives
* Corporate or VIP Bonuses
* Deferred compensation opportunities Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our . Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our . #J-18808-Ljbffr
MedEx, an industry leading comprehensive suite of management solutions for hospital pharmacies addressing the issues related to late, missing or diverted medication deliveries.
A Field Training Representative will provide adequate hands-on training to support MedEx implementations, establish and maintain long-term relationships with their designated clients to maintain a high retention rate, effectively troubleshoot any technical issues and collaborate with other Inmar teams (Sales, Development, and Marketing) in an effort to continually grow the business. This role maintains and adheres to operational guidelines to ensure our subscribers are receiving the highest level of client experience.
This position requires 50% to 100% overnight travel to client sites during the week. No travel on the weekends.** * **Account Management*** **Establish, develop and continuously maintain a relationship with their designated clients*** **Provide Level 1 client support (Phone/Email) with escalation to Sr. Account Manager or above when needed*** **Facilitate Health Checks (business reviews) at least annually with clients to ensure strong program adoption*** **Maintain accurate documentation of all (proactive/reactive) client engagement activities in Salesforce CRM*** **Prioritize and manage multiple tasks with timely follow up and completion within the specified KPIs*** **Adhere to prescribed operational guidelines, routines and practices*** **Proceed independently and carry out assignments to completion with minimal instruction*** **3-5 years of work experience in Pharmacy, hospital Rx, transaction/data processing environments, supporting SaaS solutions or other complex business account services, and training.*** **Associate Degree as a minimal requirement: OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.*** **Intermediate-level proficiency with Microsoft Office Products (Word, Excel, PowerPoint), Google products, Linux, and Adobe.*** **Experience with a CRM tool (Salesforce).*** **Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.*** **Establish Focus: The ability to develop and communicate goals in support of the business; mission.*** **Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.*** **Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.*** **Collaboration: Works collaboratively with others to achieve group goals and objectives.*** **Effective Execution: Translates broad conceptual understanding of the company’s strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.****Account Management & Support: proactively engage with designated accounts a minimum of every 60 days, respond to support cases and phone calls within 24-hours, maintain a response rate greater than 95% and an acceptable average response time. Client Onboarding: implement new clients within 120 days of sale, diligently complete all onboarding tasks, manage the project to successful completion, and maintain post-onboarding relation for 30 days after go-live. Contract renewals: manage client contract renewal activities prior to contract end date, maintain renewal retention rate greater than 97%.*** **Medical, Dental, and Vision insurance*** **Basic and Supplemental Life Insurance options*** **401(k) retirement plans with company match*** **Health Spending Accounts (HSA/FSA)*** **Flexible time off and 11 paid holidays*** **Family-building benefits, including Maternity, Adoption, and Parental Leave*** **Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning*** **Wellness and Mental Health counseling services*** **Concierge and work/life support resources*** **Adoption Assistance Reimbursement*** **Perks and discount programs**- Additional discretionary compensation, such as:
* Growing Revenue Incentives
* Corporate or VIP Bonuses
* Deferred compensation opportunities Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our . Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our . #J-18808-Ljbffr