Braman Miami
Bentley Miami is seeking a highly professional and customer-focused Bentley Service Concierge to join our luxury automotive team. This key role is responsible for ensuring an exceptional client experience from the moment a guest arrives through the completion of their service appointment. The ideal candidate will have strong knowledge of modern vehicle systems and the ability to confidently demonstrate features and technologies to clients.
Responsibilities
Warmly greet clients upon arrival and manage the vehicle check‑in process
Oversee timely and accurate vehicle receiving and delivery, ensuring 5‑star customer service
Conduct walkarounds to identify service needs, document vehicle condition, and communicate findings
Provide clients with clear and engaging demonstrations of Bentley vehicle features, technologies, and system operations
Support the Service Advisors and Technicians by ensuring precise communication of customer concerns
Maintain exceptional showroom and service drive presentation standards
Ensure a seamless handoff when clients pick up their vehicles, including reviewing completed work and answering questions
Continuously stay updated on Bentley models, features, and technical innovations
Uphold brand values and deliver an elevated luxury experience
Qualifications
Prior experience in automotive service, product specialist, or luxury customer service roles preferred
Strong knowledge of vehicle systems, infotainment features, and modern automotive technologies
Excellent communication, presentation, and interpersonal skills
Ability to work in a fast‑paced, client‑focused environment
Professional demeanor with exceptional attention to detail
Valid driver’s license with a clean driving record
Benefits
Most competitive salary in the industry
Medical, dental and vision plan
401(k) savings plan
Accident & critical illness insurance
Paid vacation
Paid training
Employee Lease programs and much more
Salary range: $20.00 to $25.00 depending on experience.
Schedule
Day shift
Monday to Friday
Weekends as needed
Work Location: In person
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Internet Publishing
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Responsibilities
Warmly greet clients upon arrival and manage the vehicle check‑in process
Oversee timely and accurate vehicle receiving and delivery, ensuring 5‑star customer service
Conduct walkarounds to identify service needs, document vehicle condition, and communicate findings
Provide clients with clear and engaging demonstrations of Bentley vehicle features, technologies, and system operations
Support the Service Advisors and Technicians by ensuring precise communication of customer concerns
Maintain exceptional showroom and service drive presentation standards
Ensure a seamless handoff when clients pick up their vehicles, including reviewing completed work and answering questions
Continuously stay updated on Bentley models, features, and technical innovations
Uphold brand values and deliver an elevated luxury experience
Qualifications
Prior experience in automotive service, product specialist, or luxury customer service roles preferred
Strong knowledge of vehicle systems, infotainment features, and modern automotive technologies
Excellent communication, presentation, and interpersonal skills
Ability to work in a fast‑paced, client‑focused environment
Professional demeanor with exceptional attention to detail
Valid driver’s license with a clean driving record
Benefits
Most competitive salary in the industry
Medical, dental and vision plan
401(k) savings plan
Accident & critical illness insurance
Paid vacation
Paid training
Employee Lease programs and much more
Salary range: $20.00 to $25.00 depending on experience.
Schedule
Day shift
Monday to Friday
Weekends as needed
Work Location: In person
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Internet Publishing
#J-18808-Ljbffr