Trenchless Today LLC.
Customer Service Representative & Inside Sales
Trenchless Today LLC., Clifton Park, New York, United States
Is your current company not delivering on its promises? Looking for an opportunity to grow via industry training and certifications but waiting in vain? Be sure to join the Trenchless Today team and bring your can‑do attitude!
What You Need to Know About Trenchless Today A family‑owned and operated business, our team has over 40 years of combined experience in the pipe rehabilitation industry. During that time, we have embraced trenchless technology and have since been performing (no‑dig) pipe replacement. As we are family‑oriented and goals‑driven, we have made it our mission to provide only the highest level of service. Additionally, we understand the importance of providing immediate attention when a property is having issues that require our unique expertise, which is why we ensure a prompt response.
Be Part of Our Crew Our locally owned and operated pipe lining company serves all types of businesses in Albany and the nearby areas. We are composed of certified installers and we are looking for individuals who have what it takes to continue upholding our reputation for quality work.
Customer Service Representative Clifton Park, NY About Us Trenchless Today LLC. is a family owned and operated pipe rehabilitation company. We believe that growth is not just about increasing numbers but also about creating opportunities. Over the past few years, we’ve expanded our reach, innovated our processes, and welcomed top talent, all while staying true to our core values.
As a growing company, we are excited to continue this journey and are looking for passionate, driven individuals to help us shape the future. Our growth means more opportunities for career development, new challenges to tackle, and the chance to be part of a dynamic, forward‑thinking team.
We are looking to hire someone that has a background in Customer Service or Business Development. An individual that thrives on building relationships over the phone, with strong attention to detail, organizational, and time‑management skills is a great candidate for this position. If you’re ready to grow with us and make an impact, we’d love to hear from you.
What You’ll Do This is a full‑time position that requires knowledge and dedication. She/he must be able to work with others. S/He will be responsible for inbound/outbound phone calls, scheduling jobs, customer satisfaction, and customer follow‑up, along with miscellaneous additional administrative tasks.
Handle inbound & outbound calls from new and existing customers
Book service appointments with potential and past clients
Follow up with our extensive customer database (100,000+ contacts) to schedule new service visits
Educate customers about our services and the benefits of trenchless solutions
Work closely with our sales & operations team to ensure smooth scheduling and customer experience
Meet and exceed monthly goals for appointments set and projects sold
Communicate with customers through various channels (email, text, phone)
Know our products/services inside and out so that you can answer questions
Keep records of customer interactions, transactions, and comments on our CRM software
Communicate and coordinate with colleagues
Dispatch Technicians and ensure company processes are adhered to
What You’ll Earn Base Pay $42,000/year
Performance Bonuses
$20 per sold project
Quarterly & team bonuses for exceeding goals
Who You Are
Excellent Communicator: You’re confident and comfortable talking to customers on the phone.
Goal‑Oriented: You thrive on hitting and exceeding targets.
Organized & Efficient: You can handle multiple calls, follow‑ups, and scheduling tasks.
Team Player: You work well with others and contribute to a positive work environment.
Key personality traits: friendly, overall positive demeanor, optimistic, solution oriented
Experience as a CSR for a service company is a requirement.
Attention to detail is a strength of yours.
Able to work independently or as an active member of a team.
Experience with Service Titan or a similar CRM software is a plus!
Experience Required: Customer service or call center experience.
Why Join Us?
Uncapped Earnings Potential – The harder you work, the more you earn!
Stable, Full‑Time Job
Supportive Team
Employer paid health, vision, and dental insurance.
Paid holidays and vacations
Team building events - check out our social media pages to see previous events!
How to Apply If you’re ready to start a rewarding career apply today! Submit your resume and a brief cover letter explaining why you’d be a great fit for the Customer Success Associate position at Trenchless Today.
Details Location:
Clifton Park, NY Employment Type:
Full‑Time Salary:
$42,000 - $70,000 per year Skill Level:
Associate
Share This Job #J-18808-Ljbffr
What You Need to Know About Trenchless Today A family‑owned and operated business, our team has over 40 years of combined experience in the pipe rehabilitation industry. During that time, we have embraced trenchless technology and have since been performing (no‑dig) pipe replacement. As we are family‑oriented and goals‑driven, we have made it our mission to provide only the highest level of service. Additionally, we understand the importance of providing immediate attention when a property is having issues that require our unique expertise, which is why we ensure a prompt response.
Be Part of Our Crew Our locally owned and operated pipe lining company serves all types of businesses in Albany and the nearby areas. We are composed of certified installers and we are looking for individuals who have what it takes to continue upholding our reputation for quality work.
Customer Service Representative Clifton Park, NY About Us Trenchless Today LLC. is a family owned and operated pipe rehabilitation company. We believe that growth is not just about increasing numbers but also about creating opportunities. Over the past few years, we’ve expanded our reach, innovated our processes, and welcomed top talent, all while staying true to our core values.
As a growing company, we are excited to continue this journey and are looking for passionate, driven individuals to help us shape the future. Our growth means more opportunities for career development, new challenges to tackle, and the chance to be part of a dynamic, forward‑thinking team.
We are looking to hire someone that has a background in Customer Service or Business Development. An individual that thrives on building relationships over the phone, with strong attention to detail, organizational, and time‑management skills is a great candidate for this position. If you’re ready to grow with us and make an impact, we’d love to hear from you.
What You’ll Do This is a full‑time position that requires knowledge and dedication. She/he must be able to work with others. S/He will be responsible for inbound/outbound phone calls, scheduling jobs, customer satisfaction, and customer follow‑up, along with miscellaneous additional administrative tasks.
Handle inbound & outbound calls from new and existing customers
Book service appointments with potential and past clients
Follow up with our extensive customer database (100,000+ contacts) to schedule new service visits
Educate customers about our services and the benefits of trenchless solutions
Work closely with our sales & operations team to ensure smooth scheduling and customer experience
Meet and exceed monthly goals for appointments set and projects sold
Communicate with customers through various channels (email, text, phone)
Know our products/services inside and out so that you can answer questions
Keep records of customer interactions, transactions, and comments on our CRM software
Communicate and coordinate with colleagues
Dispatch Technicians and ensure company processes are adhered to
What You’ll Earn Base Pay $42,000/year
Performance Bonuses
$20 per sold project
Quarterly & team bonuses for exceeding goals
Who You Are
Excellent Communicator: You’re confident and comfortable talking to customers on the phone.
Goal‑Oriented: You thrive on hitting and exceeding targets.
Organized & Efficient: You can handle multiple calls, follow‑ups, and scheduling tasks.
Team Player: You work well with others and contribute to a positive work environment.
Key personality traits: friendly, overall positive demeanor, optimistic, solution oriented
Experience as a CSR for a service company is a requirement.
Attention to detail is a strength of yours.
Able to work independently or as an active member of a team.
Experience with Service Titan or a similar CRM software is a plus!
Experience Required: Customer service or call center experience.
Why Join Us?
Uncapped Earnings Potential – The harder you work, the more you earn!
Stable, Full‑Time Job
Supportive Team
Employer paid health, vision, and dental insurance.
Paid holidays and vacations
Team building events - check out our social media pages to see previous events!
How to Apply If you’re ready to start a rewarding career apply today! Submit your resume and a brief cover letter explaining why you’d be a great fit for the Customer Success Associate position at Trenchless Today.
Details Location:
Clifton Park, NY Employment Type:
Full‑Time Salary:
$42,000 - $70,000 per year Skill Level:
Associate
Share This Job #J-18808-Ljbffr