Enchantment Resort
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Banquet Manager
role at
Enchantment Resort
About the Company and Resort Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world‑class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The resort features 70 luxurious accommodations, tennis and pickleball courts, a full‑service spa, an 18‑hole golf course, a functioning farm, Maker’s Space, its own large marina, and two cherished restaurants including Salt & Meadow Restaurant. As the resort has evolved, it is becoming more widely recognized for its elite programming, culinary experiences, and its commitment to environmental stewardship in addition to world‑class service.
Job Summary The Banquet Manager is responsible for overseeing all banquet operations, ensuring the seamless execution of meetings, weddings, and special events. This role leads the banquet team in delivering exceptional service, maintaining resort standards, and collaborating closely with the Culinary, Conference Services, and Sales departments to ensure each event exceeds guest expectations and achieves financial goals.
Essential Functions and Responsibilities
Oversee all aspects of banquet operations, including setup, service, and breakdown for meetings, weddings, and special events
Ensure all events are executed according to Banquet Event Orders (BEOs), client expectations, and resort standards
Supervise daily pre‑shift and post‑shift meetings to communicate event details and operational priorities
Supervise the performance, attendance, appearance, and conduct of the team
Lead and motivate the banquet team to deliver exceptional guest experiences and uphold resort standards
Coordinate event details with Sales and Food and Beverage teams to ensure flawless execution
Maintain inventory of banquet supplies: linen, tables, chairs, glassware, cutlery, and miscellaneous equipment, ensuring proper care, storage, and accountability of all banquet items
Secure all banquet rental items needed from outside companies prior to the event
Determine the number of service staff required for each event based on details provided on the BEOs
Keep banquet storage areas organized and clean
Serve as the on‑site contact for clients during events, resolving issues promptly and professionally, and correcting deficiencies as needed
Collaborate with leadership on developing banquet SOPs and training programs
Monitor event spaces for proper setup, cleanliness, and presentation before and after events
Supervise the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations
Maintain consistent communication with the Food and Beverage and Sales teams to ensure seamless coordination
Manage the availability of liquor and soft drinks when required
Conduct post‑event room inspections and update files to close out events
Ensure compliance with all health, safety, sanitation, and liquor laws and resort policies
Work flexible hours, including early mornings, evenings, weekends, and holidays based on event schedule
Participate in weekly BEO and operations meetings to review upcoming events
Review and confirm BEOs, staffing needs, and setup requirements daily
Keep the BEO master book updated and organized
Maintain regular and reliable attendance as an essential function of this role
Exemplify the Tides Inn Mission and Values
Perform other duties as assigned
Core Competencies People Leader Role: Team Development, Delegate effectively, Clear and respectful communication, Active listening, Conflict resolution, Team alignment, Service standards, Results driven, Collaborative, Adaptability
Qualifications
Accredited certificate or diploma in catering, culinary arts, hospitality, or a similar field
Minimum 3–5 years of experience in banquet or food & beverage management, preferably in a hotel or resort environment
Proven ability to lead, motivate, and develop a service‑oriented team
Strong knowledge of banquet service standards, event setups, and fine dining etiquette
Excellent organizational and time‑management skills with the ability to handle multiple events simultaneously
Exceptional attention to detail and commitment to delivering five‑star service
Strong communication and interpersonal skills
Ability to work collaboratively with Sales, Culinary, and Conference Services teams
In‑depth knowledge of hospitality industry best practices
Proficiency in POS systems
Valid driver’s license
Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as business demands
Physical stamina to oversee event setups and service, including standing or walking for extended periods
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Hospitality Industry
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Banquet Manager
role at
Enchantment Resort
About the Company and Resort Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world‑class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The resort features 70 luxurious accommodations, tennis and pickleball courts, a full‑service spa, an 18‑hole golf course, a functioning farm, Maker’s Space, its own large marina, and two cherished restaurants including Salt & Meadow Restaurant. As the resort has evolved, it is becoming more widely recognized for its elite programming, culinary experiences, and its commitment to environmental stewardship in addition to world‑class service.
Job Summary The Banquet Manager is responsible for overseeing all banquet operations, ensuring the seamless execution of meetings, weddings, and special events. This role leads the banquet team in delivering exceptional service, maintaining resort standards, and collaborating closely with the Culinary, Conference Services, and Sales departments to ensure each event exceeds guest expectations and achieves financial goals.
Essential Functions and Responsibilities
Oversee all aspects of banquet operations, including setup, service, and breakdown for meetings, weddings, and special events
Ensure all events are executed according to Banquet Event Orders (BEOs), client expectations, and resort standards
Supervise daily pre‑shift and post‑shift meetings to communicate event details and operational priorities
Supervise the performance, attendance, appearance, and conduct of the team
Lead and motivate the banquet team to deliver exceptional guest experiences and uphold resort standards
Coordinate event details with Sales and Food and Beverage teams to ensure flawless execution
Maintain inventory of banquet supplies: linen, tables, chairs, glassware, cutlery, and miscellaneous equipment, ensuring proper care, storage, and accountability of all banquet items
Secure all banquet rental items needed from outside companies prior to the event
Determine the number of service staff required for each event based on details provided on the BEOs
Keep banquet storage areas organized and clean
Serve as the on‑site contact for clients during events, resolving issues promptly and professionally, and correcting deficiencies as needed
Collaborate with leadership on developing banquet SOPs and training programs
Monitor event spaces for proper setup, cleanliness, and presentation before and after events
Supervise the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations
Maintain consistent communication with the Food and Beverage and Sales teams to ensure seamless coordination
Manage the availability of liquor and soft drinks when required
Conduct post‑event room inspections and update files to close out events
Ensure compliance with all health, safety, sanitation, and liquor laws and resort policies
Work flexible hours, including early mornings, evenings, weekends, and holidays based on event schedule
Participate in weekly BEO and operations meetings to review upcoming events
Review and confirm BEOs, staffing needs, and setup requirements daily
Keep the BEO master book updated and organized
Maintain regular and reliable attendance as an essential function of this role
Exemplify the Tides Inn Mission and Values
Perform other duties as assigned
Core Competencies People Leader Role: Team Development, Delegate effectively, Clear and respectful communication, Active listening, Conflict resolution, Team alignment, Service standards, Results driven, Collaborative, Adaptability
Qualifications
Accredited certificate or diploma in catering, culinary arts, hospitality, or a similar field
Minimum 3–5 years of experience in banquet or food & beverage management, preferably in a hotel or resort environment
Proven ability to lead, motivate, and develop a service‑oriented team
Strong knowledge of banquet service standards, event setups, and fine dining etiquette
Excellent organizational and time‑management skills with the ability to handle multiple events simultaneously
Exceptional attention to detail and commitment to delivering five‑star service
Strong communication and interpersonal skills
Ability to work collaboratively with Sales, Culinary, and Conference Services teams
In‑depth knowledge of hospitality industry best practices
Proficiency in POS systems
Valid driver’s license
Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as business demands
Physical stamina to oversee event setups and service, including standing or walking for extended periods
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Hospitality Industry
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