Growe
Growe welcomes those who are excited to:
Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services; Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions; Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers; Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution; Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights; Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements; Ensure all interactions with VIP customers comply with gaming regulations and company policies; Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance. We need your professional experience:
1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry; Strong understanding of the iGaming and Sports betting market, would be preferred but not required; Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus; Regulatory compliance knowledge would be a plus as we work with sensitive information. We appreciate if you have those personal features:
Customer-centric mindset; Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required. We are seeking those who align with our core values:
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services; Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions; Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers; Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution; Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights; Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements; Ensure all interactions with VIP customers comply with gaming regulations and company policies; Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance. We need your professional experience:
1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry; Strong understanding of the iGaming and Sports betting market, would be preferred but not required; Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus; Regulatory compliance knowledge would be a plus as we work with sensitive information. We appreciate if you have those personal features:
Customer-centric mindset; Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required. We are seeking those who align with our core values:
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
#J-18808-Ljbffr