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The Director, CM&I Sales plays a strategic role in supporting the success of the Charters, Meetings & Incentives (CM&I) division, by leading the CM&I Sales team, ensuring seamless execution of business objectives, high sales performance, and collaborative alignment with cross‑functional partners. The Director leads the implementation of targeted sales strategies, manages complex group and charter negotiations, and oversees the development of marketing campaigns tailored to key corporate, incentive, and association segments. This role is accountable for driving operational excellence, team performance, and the effective allocation of resources, strengthening the division's management capacity to support future growth.
Position Responsibilities
- Lead and support corporate sales initiatives aligned with CM&I revenue objectives, including oversight of sales strategies targeting charters, incentive travel, meetings, and association markets
- Oversee and execute daily CM&I sales operations while ensuring alignment with both revenue goals and brand standards, providing direct guidance and support to sales managers, marketing, and sales specialists
- Develop, implement, and monitor strategic sales plans to drive corporate group business, ensuring operational excellence and consistency with long‑term company vision
- Negotiate complex group and charter agreements to maximize profitability and maintain robust client relationships, representing the brand at key industry events and sales engagements
- Collaborate with marketing to design and deliver targeted campaigns and materials for specific segments, and work with cross‑functional partners to ensure the onboard product consistently meets client expectations
- Lead recruitment, training, and performance management for the sales team, fostering a culture of high performance and proactively addressing departmental challenges
- Represent the brand at important trade shows and industry events, conducting joint sales calls with CM&I team members to strengthen relationships with top accounts
- Perform other job‑related functions as assigned
Qualifications
- Bachelor's Degree
- Field of study: Marketing, Business Administration, Hospitality Management or related field
- Minimum 7 years of experience in incentive travel sales, meeting/convention/event sales or leisure travel sales. Cruise line experience preferred. Sales experience with incentive houses, travel brokers and/or meeting planners preferred.
- Strong sales leadership, negotiation, and communication skills with a proven ability to drive revenue and manage complex group and charter deals.
- Customer‑focused, results‑driven, highly organized with strong decision‑making and multitasking abilities.
- Skilled in building trust and collaboration across internal teams and external partners.
- Self‑motivated with the ability to work remotely and travel extensively, including attending ship tours and client events (with reasonable accommodation).
Seniority Level
Director
Employment Type
Full‑time
Job Function
Travel Arrangements
Benefits inferred from the description
- Medical insurance
- Vision insurance
- 401(k)
- Paid maternity leave
- Student loan assistance
- Tuition assistance
- Paid paternity leave
- Disability insurance