Guitar Center
Instrument Repair Specialist - Base Pay + Commissions
Guitar Center, Tallassee, Alabama, United States, 36078
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians, we offer the unique opportunity of gig leave – take time off to share your music with the world and return to your job after your tour! Guitar Center provides robust benefits and perks, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that prioritize our customers while fulfilling our mission.
As an Instrument Repair Specialist, you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through exceptional customer experience and quality craftsmanship.
Key Characteristics of Successful Repair Technicians:
Customer Focus:
Understands customer service principles, able to provide an excellent customer experience, connect meaningfully with customers, and handle service issues. Initiative:
Identifies opportunities and resolves issues proactively while continually developing knowledge and skills across various operations. Selling:
Works through the GC certification program to gain fundamental understanding of products and sales techniques. Training:
Effectively communicates information and techniques to train others. As our Repair Technician, you will: Engage with customers to ensure a positive experience. Service customer-owned instruments with skill and precision. Maintain store-owned gear as requested. Complete warranty repair work efficiently. Perform additional duties as assigned. Requirements: Proficient in guitar repair techniques. Preferences: Foundational product knowledge on Guitar Center offerings. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunities to all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability and require assistance with the application process, please reach out to our recruiting team.
Understands customer service principles, able to provide an excellent customer experience, connect meaningfully with customers, and handle service issues. Initiative:
Identifies opportunities and resolves issues proactively while continually developing knowledge and skills across various operations. Selling:
Works through the GC certification program to gain fundamental understanding of products and sales techniques. Training:
Effectively communicates information and techniques to train others. As our Repair Technician, you will: Engage with customers to ensure a positive experience. Service customer-owned instruments with skill and precision. Maintain store-owned gear as requested. Complete warranty repair work efficiently. Perform additional duties as assigned. Requirements: Proficient in guitar repair techniques. Preferences: Foundational product knowledge on Guitar Center offerings. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunities to all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability and require assistance with the application process, please reach out to our recruiting team.