Wolviston Recruitment partners
Location:
Middlesbrough, North Yorkshire
Contract Type:
Permanent / Full Time
Closing Date:
Jan 13th, 2026
Ref:
1637737
Service Desk Analyst Service Desk Analyst (Level 1 / Level 2)
Middlesbrough, Teesside (On-site with some flexibility depending on business needs)
Competitive salary, dependent on experience
Company Overview Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability and innovation, they rely heavily on a modern Microsoft-based IT environment to support their people, operations, and customers.
They are now looking to strengthen their IT support function with a proactive
L1/2 Service Desk Analyst
who enjoys solving problems, supporting users, and being part of a close-knit technical team.
The Role As a Service Desk Analyst, you'll be the
first point of contact for IT support , providing both
Level 1 and Level 2 assistance
across the business. You'll handle incidents, service requests, and user queries, escalating where required but taking ownership wherever possible.
This is an excellent role for someone who wants to
build depth across the Microsoft stack
and grow within a stable organisation.
Key Responsibilities
Provide
1st and 2nd line support
to internal users (desk-side, remote, and phone-based)
Log, manage, and resolve tickets via the service desk system in line with SLAs
Support Microsoft technologies including:
Windows 10 / 11
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory (user accounts, groups, permissions)
Azure AD (basic administration)
Diagnose and troubleshoot hardware, software, and network-related issues
Support user onboarding and offboarding (accounts, devices, access)
Manage laptops, desktops, mobile devices, and peripherals
Escalate complex issues to 3rd line or external suppliers when required
Maintain accurate documentation and knowledge base articles
Contribute to continuous improvement of service desk processes
Required Skills & Experience
Previous experience in a
Service Desk / IT Support role (L1 or L2)
Strong working knowledge of the
Microsoft stack
Experience supporting Windows-based end-user environments
Understanding of Active Directory and basic networking concepts (DNS, DHCP)
Confident communicator with a strong customer-service mindsetAbility to prioritise tasks in a busy support environment
Willingness to work on-site in Middlesbrough
Desirable (Not Essential)
Experience with:
Azure / Intune
Microsoft Endpoint Manager
ITIL framework or service management principles
Relevant certifications (e.g. Microsoft, CompTIA)
Experience supporting manufacturing, engineering, or industrial environments
What's on Offer
Stable role within a respected Teesside-based business
Exposure to a modern Microsoft environment
Opportunity to develop into
2nd/3rd line or infrastructure roles
Supportive team culture with hands-on technical learning
Competitive salary and benefits package
Apply Now
#J-18808-Ljbffr
Middlesbrough, North Yorkshire
Contract Type:
Permanent / Full Time
Closing Date:
Jan 13th, 2026
Ref:
1637737
Service Desk Analyst Service Desk Analyst (Level 1 / Level 2)
Middlesbrough, Teesside (On-site with some flexibility depending on business needs)
Competitive salary, dependent on experience
Company Overview Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability and innovation, they rely heavily on a modern Microsoft-based IT environment to support their people, operations, and customers.
They are now looking to strengthen their IT support function with a proactive
L1/2 Service Desk Analyst
who enjoys solving problems, supporting users, and being part of a close-knit technical team.
The Role As a Service Desk Analyst, you'll be the
first point of contact for IT support , providing both
Level 1 and Level 2 assistance
across the business. You'll handle incidents, service requests, and user queries, escalating where required but taking ownership wherever possible.
This is an excellent role for someone who wants to
build depth across the Microsoft stack
and grow within a stable organisation.
Key Responsibilities
Provide
1st and 2nd line support
to internal users (desk-side, remote, and phone-based)
Log, manage, and resolve tickets via the service desk system in line with SLAs
Support Microsoft technologies including:
Windows 10 / 11
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory (user accounts, groups, permissions)
Azure AD (basic administration)
Diagnose and troubleshoot hardware, software, and network-related issues
Support user onboarding and offboarding (accounts, devices, access)
Manage laptops, desktops, mobile devices, and peripherals
Escalate complex issues to 3rd line or external suppliers when required
Maintain accurate documentation and knowledge base articles
Contribute to continuous improvement of service desk processes
Required Skills & Experience
Previous experience in a
Service Desk / IT Support role (L1 or L2)
Strong working knowledge of the
Microsoft stack
Experience supporting Windows-based end-user environments
Understanding of Active Directory and basic networking concepts (DNS, DHCP)
Confident communicator with a strong customer-service mindsetAbility to prioritise tasks in a busy support environment
Willingness to work on-site in Middlesbrough
Desirable (Not Essential)
Experience with:
Azure / Intune
Microsoft Endpoint Manager
ITIL framework or service management principles
Relevant certifications (e.g. Microsoft, CompTIA)
Experience supporting manufacturing, engineering, or industrial environments
What's on Offer
Stable role within a respected Teesside-based business
Exposure to a modern Microsoft environment
Opportunity to develop into
2nd/3rd line or infrastructure roles
Supportive team culture with hands-on technical learning
Competitive salary and benefits package
Apply Now
#J-18808-Ljbffr