HP Inc.
Onsite Administrator (Print) - OSA Level II (Cape Girardeau, MO)
*For this position the candidate must reside in Cape Girardeau, MO / or commute daily to Customer site*
Description This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.
OSA Level II
Manage consumable inventory
Replace toner/consumables/paper
Ensure adequate consumables are available at customer sites
Clear paper jams
Assist end user with device functionality
Coordinated with HP with SW branded support
Report customer dissatisfaction to CSM/SDM
Assist with the collection of usage pages per devices as needed
Swap out devices with spares as needed
Perform initial trouble shooting
Perform maintenance on devices as directed by SDM
Web based SW to manage fleet - proactive monitoring
Track usage/activities @ Customer sites
Responsibilities
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
Preferred Certifications NA
Knowledge & Skills
Amazon Web Services
Auditing
Business Process
Business Requirements
Change Management
Computer Science
Data Analysis
Information Systems
Information Technology Infrastructure Library
IT Service Management
Linux
Microsoft Azure
Project Management
SAP Applications
Technical Support
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this position is $22 to $29 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Description This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.
OSA Level II
Manage consumable inventory
Replace toner/consumables/paper
Ensure adequate consumables are available at customer sites
Clear paper jams
Assist end user with device functionality
Coordinated with HP with SW branded support
Report customer dissatisfaction to CSM/SDM
Assist with the collection of usage pages per devices as needed
Swap out devices with spares as needed
Perform initial trouble shooting
Perform maintenance on devices as directed by SDM
Web based SW to manage fleet - proactive monitoring
Track usage/activities @ Customer sites
Responsibilities
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
Preferred Certifications NA
Knowledge & Skills
Amazon Web Services
Auditing
Business Process
Business Requirements
Change Management
Computer Science
Data Analysis
Information Systems
Information Technology Infrastructure Library
IT Service Management
Linux
Microsoft Azure
Project Management
SAP Applications
Technical Support
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity
Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this position is $22 to $29 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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