Service Desk Analyst I - IT Support & Ticketing

A technology solutions provider is looking for a Service Desk Analyst (level 1) based in Plymouth, Massachusetts. The analyst will serve as the first point of contact for inquiries, managing and categorizing requests through systems like ServiceNow and Jira. Ideal candidates should have a Bachelor's degree with CompTIA A+, relevant experience, and strong customer service skills. The role involves collaboration with technical teams to ensure prompt issue resolution while maintaining effective communication with users. #J-18808-Ljbffr