Davis Elen Advertising
IT Help Desk Specialist
Davis Elen Advertising, Los Angeles, California, United States, 90079
We’re looking for a friendly, resourceful
IT Help Desk Specialist
with 2–3 years of hands‑on experience supporting both Apple (70%) and Windows (30%) environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast‑paced creative environment.
Key Responsibilities
Provide responsive, professional IT support via email, M365 Teams chat, and phone, ensuring a positive experience for every employee.
Troubleshoot and resolve issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware, software, and network components.
Manage employee onboarding and off‑boarding, including device setup, account provisioning, and training on IT tools and best practices.
Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date.
Create/update IT “How To” documentation.
Escalate complex issues to senior IT staff or vendors as needed, ensuring smooth handoffs and clear communication.
Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.
What We’re Looking For
2–3 years of IT support experience in a mixed Apple/Windows environment.
Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM) platforms (e.g., JAMF, Intune), and common productivity tools.
Excellent communication skills, patience, and a customer‑first mindset.
Ability to prioritize and manage multiple tasks with attention to detail and follow‑through.
A proactive, team‑oriented approach and genuine interest in helping people succeed with technology.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Location Los Angeles, CA
#J-18808-Ljbffr
IT Help Desk Specialist
with 2–3 years of hands‑on experience supporting both Apple (70%) and Windows (30%) environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast‑paced creative environment.
Key Responsibilities
Provide responsive, professional IT support via email, M365 Teams chat, and phone, ensuring a positive experience for every employee.
Troubleshoot and resolve issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware, software, and network components.
Manage employee onboarding and off‑boarding, including device setup, account provisioning, and training on IT tools and best practices.
Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date.
Create/update IT “How To” documentation.
Escalate complex issues to senior IT staff or vendors as needed, ensuring smooth handoffs and clear communication.
Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.
What We’re Looking For
2–3 years of IT support experience in a mixed Apple/Windows environment.
Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM) platforms (e.g., JAMF, Intune), and common productivity tools.
Excellent communication skills, patience, and a customer‑first mindset.
Ability to prioritize and manage multiple tasks with attention to detail and follow‑through.
A proactive, team‑oriented approach and genuine interest in helping people succeed with technology.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Location Los Angeles, CA
#J-18808-Ljbffr