The University of Texas at El Paso
Admissions Counselor I -Fort Bliss-MSSC
The University of Texas at El Paso, El Paso, Texas, us, 88568
About UTEP
The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
About The Department Mission:
To serve and empower military-connected students through advocacy, resources and community, fostering academic and personal success throughout their higher education journey.
Vision:
A university where every veteran and military-connected student feels supported, engaged and prepared for success both in the classroom and beyond.
Position Information Hiring Department:
Military Services
Posting End Date:
Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours:
40 hours per week, standard Monday‑Friday 8:00 am–5:00 pm, flexibility required on evenings and weekends. Office hours at Fort Bliss for 2‑3 days a week (discretion of department head).
FLSA Status:
Exempt
Earliest Start Date:
As soon as possible.
Salary:
$35,568 annually (non‑negotiable)
Required Application Materials:
Resume
Cover Letter
List of three references
Note:
To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA‑48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.
Purpose of Position Under the general supervision of the Director (department head), serves as the Military Student Success Centers (MSSC) representation at Fort Bliss military installation by providing DOD Federal & state Tuition Assistance in addition to VA educational benefit assistance to members of the various branches of active‑duty servicemembers, veterans, and their dependents through close adherence to stated policies, procedures and regulations of the Department of Defense, Department of Veteran Affairs, federal/state government, and University. This position requires extreme attention to detail, exceptional problem‑solving skills, and the ability to work in a team environment.
Essential Functions
Act as a liaison from the UTEP Military Student Success Center at the Fort Bliss military installation.
Conduct active‑duty unit briefs at the discretion of the Fort Bliss education office.
Attend meetings and functions put forth by the Fort Bliss education office.
Attend all Fort Bliss Transition Assistance Program (TAP) weekly career fairs.
Serve as one of the points of contact for all activities that UTEP might conduct on the Fort Bliss military installation.
Assist active duty/veterans/dependents in the VA benefit application process and DoD Tuition Assistance programs.
Process TA vouchers in addition to VA education benefits. Ensure necessary documents are submitted, calculate tuition and fees, and perform data entry via UTEP centric systems such as Perceptive Content, Banner, Goldmine, and Federal systems such as VA Enrollment Manager (EM), DoD tuition assistance portals.
Process various internal TA/VA reports, submit updates to enrollment certifications and grades.
Resolve problems regarding TA/VA eligibility and payment of TA/VA benefits.
Maintain knowledge of various benefits, TA/VA legislation changes, services available and regulations governing their administration.
Assist with processing VA educational benefits for over 1,500+ students.
Process incoming VA debt letters in collaboration with Student Business Services.
Answer questions in person, over the telephone, and e‑mail regarding MSSC and TA/VA related inquiries, program policies, practices, and operations.
Provide active duty/veterans/dependents with benefit counseling, coordination of services, admissions and program of study inquiries and policy advocacy.
Assist active duty/veterans/dependents in preparation of appropriate benefits claim forms and other documentation in relation to education benefits.
Assist in resolving problems encountered by active duty/veterans/dependents by seeking out information as necessary.
Compose, prepare, proofread confidential correspondence, reports, and other complex documents, file correspondence and other reports; act as custodian of university documents and records.
Assist with external audits, including preparation of files for auditors’ visits.
Organize, conduct, and participate in receptions, college fairs, and other special programs/events.
Assist with orientation sessions/welcome days for new students, transfer students, and parents.
Assist with the development of promotional and training materials.
Aid in the training of new employees within the department (if necessary).
Assist in seeing students and working additional hours during peak periods.
Serve as liaison to VA regional offices, University departments or administrative areas.
Occasional travel may be required.
Knowledge of all Microsoft Office software and ability to learn institutional software systems.
Comply with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to pass a federal & local background check to gain access to military installations.
Required Qualifications
Education:
Bachelor's Degree from a 4‑year accredited university or college.
Experience:
One year of experience related to the statement of duties and responsibilities; or equivalent combination of education and experience. Prior experience is welcomed in assisting with active‑duty veterans and military connective families.
Additional Information The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk, regularly sit; use hands to feel, reach with hands and arms, and talk or hear. The employee must lift and move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level for this work environment is usually moderate.
Commitment to Diversity In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
Equal Opportunity/Affirmative Action The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747‑8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.
#J-18808-Ljbffr
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
About The Department Mission:
To serve and empower military-connected students through advocacy, resources and community, fostering academic and personal success throughout their higher education journey.
Vision:
A university where every veteran and military-connected student feels supported, engaged and prepared for success both in the classroom and beyond.
Position Information Hiring Department:
Military Services
Posting End Date:
Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours:
40 hours per week, standard Monday‑Friday 8:00 am–5:00 pm, flexibility required on evenings and weekends. Office hours at Fort Bliss for 2‑3 days a week (discretion of department head).
FLSA Status:
Exempt
Earliest Start Date:
As soon as possible.
Salary:
$35,568 annually (non‑negotiable)
Required Application Materials:
Resume
Cover Letter
List of three references
Note:
To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA‑48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.
Purpose of Position Under the general supervision of the Director (department head), serves as the Military Student Success Centers (MSSC) representation at Fort Bliss military installation by providing DOD Federal & state Tuition Assistance in addition to VA educational benefit assistance to members of the various branches of active‑duty servicemembers, veterans, and their dependents through close adherence to stated policies, procedures and regulations of the Department of Defense, Department of Veteran Affairs, federal/state government, and University. This position requires extreme attention to detail, exceptional problem‑solving skills, and the ability to work in a team environment.
Essential Functions
Act as a liaison from the UTEP Military Student Success Center at the Fort Bliss military installation.
Conduct active‑duty unit briefs at the discretion of the Fort Bliss education office.
Attend meetings and functions put forth by the Fort Bliss education office.
Attend all Fort Bliss Transition Assistance Program (TAP) weekly career fairs.
Serve as one of the points of contact for all activities that UTEP might conduct on the Fort Bliss military installation.
Assist active duty/veterans/dependents in the VA benefit application process and DoD Tuition Assistance programs.
Process TA vouchers in addition to VA education benefits. Ensure necessary documents are submitted, calculate tuition and fees, and perform data entry via UTEP centric systems such as Perceptive Content, Banner, Goldmine, and Federal systems such as VA Enrollment Manager (EM), DoD tuition assistance portals.
Process various internal TA/VA reports, submit updates to enrollment certifications and grades.
Resolve problems regarding TA/VA eligibility and payment of TA/VA benefits.
Maintain knowledge of various benefits, TA/VA legislation changes, services available and regulations governing their administration.
Assist with processing VA educational benefits for over 1,500+ students.
Process incoming VA debt letters in collaboration with Student Business Services.
Answer questions in person, over the telephone, and e‑mail regarding MSSC and TA/VA related inquiries, program policies, practices, and operations.
Provide active duty/veterans/dependents with benefit counseling, coordination of services, admissions and program of study inquiries and policy advocacy.
Assist active duty/veterans/dependents in preparation of appropriate benefits claim forms and other documentation in relation to education benefits.
Assist in resolving problems encountered by active duty/veterans/dependents by seeking out information as necessary.
Compose, prepare, proofread confidential correspondence, reports, and other complex documents, file correspondence and other reports; act as custodian of university documents and records.
Assist with external audits, including preparation of files for auditors’ visits.
Organize, conduct, and participate in receptions, college fairs, and other special programs/events.
Assist with orientation sessions/welcome days for new students, transfer students, and parents.
Assist with the development of promotional and training materials.
Aid in the training of new employees within the department (if necessary).
Assist in seeing students and working additional hours during peak periods.
Serve as liaison to VA regional offices, University departments or administrative areas.
Occasional travel may be required.
Knowledge of all Microsoft Office software and ability to learn institutional software systems.
Comply with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to pass a federal & local background check to gain access to military installations.
Required Qualifications
Education:
Bachelor's Degree from a 4‑year accredited university or college.
Experience:
One year of experience related to the statement of duties and responsibilities; or equivalent combination of education and experience. Prior experience is welcomed in assisting with active‑duty veterans and military connective families.
Additional Information The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk, regularly sit; use hands to feel, reach with hands and arms, and talk or hear. The employee must lift and move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level for this work environment is usually moderate.
Commitment to Diversity In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
Equal Opportunity/Affirmative Action The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747‑8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.
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