Vantage West Credit Union
Relationship Banker II - 43rd & Peoria
Vantage West Credit Union, Glendale, Arizona, us, 85318
General Summary
Responsible for providing accurate, professional and prompt Member service while performing a variety of financial transactions. The position requires great deal of flexibility in executing all branch functions and engaging in high levels of interaction with members. Maintains knowledge on all related products, services, and promotions to effectively create cross‑sale opportunities based on member needs. Language Stipend : $200/monthly after 90 days of employment. Salary Range : $20.00 - $24.43 per hour, dependent on experience and qualifications. Qualifications
Minimum Education & Experience Requirements: High School diploma or equivalent Three (3) years of customer service, sales, and/or retail banking experience Minimum Knowledge and Skill Requirements: Excellent attention to detail and sound judgement Ability to work in a fast‑paced, goal‑oriented environment Must be an effective team player, cooperative, flexible and dependable Ability to communicate clearly and effectively Knowledge of credit union products and services Effective selling and referral skills; Must be customer service oriented with the ability to identify and meet member needs Strong mathematical, problem‑solving, and negotiation skills Competencies
Customer Focus Approachability Drive for Results Decision Quality Perseverance Self‑Development Composure Working Conditions / Environment
This job requires the employee to sit or stand for extended periods of time. Infrequent lifting up to 25 lbs. Other Requirements
Must comply with all aspects of the Bank Secrecy Act (BSA). Must be able to obtain license through the Nationwide Mortgage Licensing System & Registry (NMLS). Must be able to work a flexible schedule Monday through Saturday as needed. Major Accountabilities and Tasks
Acts as point of contact for members and delivers personalized Member service with enthusiasm and positivity. Performs sales, service, and operational functions in the branch. Processes a variety of transactions promptly, accurately, and efficiently to include deposits, transfers, withdrawals, opening and/or performing maintenance on new accounts, IRAs, CDs, loans, etc. in accordance with credit union policies, procedures, and regulatory requirements. Proactively builds, develops and maintains relationships with members to ensure a positive Member experience. Determines members' financial needs and recommends appropriate products and services. Educates members on the various products and services available including online and mobile banking. Creates cross‑selling opportunities to meet branch and individual sales goals. Handles routine to complex Member inquiries such as fiduciary accounts, power of attorneys, etc. Resolves members' requests, problems, and complaints or directs them to the appropriate person or department for information and assistance. Keeps up‑to‑date and comprehensive knowledge on all credit union products including business, services, promotions, policies, procedures, rules and regulations. Open business accounts and refer to other lines of business. Performs other duties as assigned. About Us
At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive. Benefits and Perks
Health Coverage – medical, dental, and vision coverage for you and your dependents; life insurance, flexible spending accounts, pet insurance, Employee Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services). Paid Time Off and Holidays – generous paid time off, additional sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program; enhanced paid military leave and paid maternity/paternity leave. Retirement Savings – generous 401k plan. Development Activities – continuous growth by encouraging Job Shadowing and Personal Development Plans, resulting in a 40+% annual internal promotion rate. Tuition Reimbursement – partnered with the University of Arizona Global Campus to offer eligible full‑time employees 100% tuition coverage towards an online Bachelor's or Master's Degree. Equal Opportunity Employer Veterans, disabled, and all qualified individuals are encouraged to apply. This employer will notify all applicants about their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.
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Responsible for providing accurate, professional and prompt Member service while performing a variety of financial transactions. The position requires great deal of flexibility in executing all branch functions and engaging in high levels of interaction with members. Maintains knowledge on all related products, services, and promotions to effectively create cross‑sale opportunities based on member needs. Language Stipend : $200/monthly after 90 days of employment. Salary Range : $20.00 - $24.43 per hour, dependent on experience and qualifications. Qualifications
Minimum Education & Experience Requirements: High School diploma or equivalent Three (3) years of customer service, sales, and/or retail banking experience Minimum Knowledge and Skill Requirements: Excellent attention to detail and sound judgement Ability to work in a fast‑paced, goal‑oriented environment Must be an effective team player, cooperative, flexible and dependable Ability to communicate clearly and effectively Knowledge of credit union products and services Effective selling and referral skills; Must be customer service oriented with the ability to identify and meet member needs Strong mathematical, problem‑solving, and negotiation skills Competencies
Customer Focus Approachability Drive for Results Decision Quality Perseverance Self‑Development Composure Working Conditions / Environment
This job requires the employee to sit or stand for extended periods of time. Infrequent lifting up to 25 lbs. Other Requirements
Must comply with all aspects of the Bank Secrecy Act (BSA). Must be able to obtain license through the Nationwide Mortgage Licensing System & Registry (NMLS). Must be able to work a flexible schedule Monday through Saturday as needed. Major Accountabilities and Tasks
Acts as point of contact for members and delivers personalized Member service with enthusiasm and positivity. Performs sales, service, and operational functions in the branch. Processes a variety of transactions promptly, accurately, and efficiently to include deposits, transfers, withdrawals, opening and/or performing maintenance on new accounts, IRAs, CDs, loans, etc. in accordance with credit union policies, procedures, and regulatory requirements. Proactively builds, develops and maintains relationships with members to ensure a positive Member experience. Determines members' financial needs and recommends appropriate products and services. Educates members on the various products and services available including online and mobile banking. Creates cross‑selling opportunities to meet branch and individual sales goals. Handles routine to complex Member inquiries such as fiduciary accounts, power of attorneys, etc. Resolves members' requests, problems, and complaints or directs them to the appropriate person or department for information and assistance. Keeps up‑to‑date and comprehensive knowledge on all credit union products including business, services, promotions, policies, procedures, rules and regulations. Open business accounts and refer to other lines of business. Performs other duties as assigned. About Us
At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive. Benefits and Perks
Health Coverage – medical, dental, and vision coverage for you and your dependents; life insurance, flexible spending accounts, pet insurance, Employee Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services). Paid Time Off and Holidays – generous paid time off, additional sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program; enhanced paid military leave and paid maternity/paternity leave. Retirement Savings – generous 401k plan. Development Activities – continuous growth by encouraging Job Shadowing and Personal Development Plans, resulting in a 40+% annual internal promotion rate. Tuition Reimbursement – partnered with the University of Arizona Global Campus to offer eligible full‑time employees 100% tuition coverage towards an online Bachelor's or Master's Degree. Equal Opportunity Employer Veterans, disabled, and all qualified individuals are encouraged to apply. This employer will notify all applicants about their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.
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