Big Rapids Lumber & Hardware
Kitchen Bath Design Consultant
Big Rapids Lumber & Hardware, Big Rapids, Michigan, United States, 49307
Kitchen & Bath Design Consultant (Inside/Outside Sales)
Location:
Big Rapids Lumber & Hardware – Big Rapids MI
Summary: Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building and design products. We provide our customers with the best customer service in the industry. This is a sales position and it will include meeting with walk-in customers, talking with phone-in customers, and job-site visits as needed. You will participate and contribute to company goals and our strategic plan.
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Core Duties and Responsibilities
Greeting customers as they visit our office/showroom
Promoting the showroom benefits to area builders, contractors and interior designers.
Scheduling showroom appointments with homeowners and referrals from builders.
Act as project liaison between plumber, builder and homeowner when needed
Selling features and benefits of decorative design and plumbing to homeowners
Building and maintaining company market share in the area
Writing up walk-in and phone-in customers’ orders
Answering phone calls and emails
Assisting customers with pricing, product and delivery status information
Engaging in customers’ projects
Asking questions to qualify customer needs
Returning project quotes in a timely manner
Following up on possible orders and sales opportunities
Continual responsibility of being a cooperative resource to customers and fellow employees
Pricing responsibility on special order products along with gross margin accountability
Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor, 20/20 and various vendor programs.
Showroom procedures
Sales and inventory responsibilities
General knowledge on all of company products and services
Assist with any other needed items or task to ensure corporate success
Qualifications / Requirements
Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
Strong organizational abilities and detail oriented.
Outstanding interpersonal and communication skills.
Strong analytical and cognitive skills.
Aptitudes for Sales and marketing
Capacity to learn products and understand the features of residential plumbing products
Ability to manage time proactively
Ability to work in a fast-paced environment Commitment to company values.
Ability to solve problems A passion for customer service
Ability to work a flexible schedule
Success Factors Personal characteristics/behavior that contribute to the ability to do your job well:
Respect for employees, customers, vendors and management.
Respect for the Organization and its information
Willingness to serve the customer
Teamwork mentality
Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.
Education / Training / Experience
High School degree a minimum (college degree preferred)
Experience in the building industry (a strong plus)
Retail and/or sales experience (a strong plus)
Working knowledge of kitchen and bath design products (required)
Benefits (Full Time Employees)
Medical coverage options
Company Bonus Plan 401k with company match
PTO and paid holidays
Position Opportunity Status: Full and part-time positions available. Hours: Facility is open M-F 8:00-5:30, Sat 8:00-2:00. Compensation: $15-$20 an hour plus commission %
Flexible work from home options available.
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Location:
Big Rapids Lumber & Hardware – Big Rapids MI
Summary: Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building and design products. We provide our customers with the best customer service in the industry. This is a sales position and it will include meeting with walk-in customers, talking with phone-in customers, and job-site visits as needed. You will participate and contribute to company goals and our strategic plan.
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Core Duties and Responsibilities
Greeting customers as they visit our office/showroom
Promoting the showroom benefits to area builders, contractors and interior designers.
Scheduling showroom appointments with homeowners and referrals from builders.
Act as project liaison between plumber, builder and homeowner when needed
Selling features and benefits of decorative design and plumbing to homeowners
Building and maintaining company market share in the area
Writing up walk-in and phone-in customers’ orders
Answering phone calls and emails
Assisting customers with pricing, product and delivery status information
Engaging in customers’ projects
Asking questions to qualify customer needs
Returning project quotes in a timely manner
Following up on possible orders and sales opportunities
Continual responsibility of being a cooperative resource to customers and fellow employees
Pricing responsibility on special order products along with gross margin accountability
Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor, 20/20 and various vendor programs.
Showroom procedures
Sales and inventory responsibilities
General knowledge on all of company products and services
Assist with any other needed items or task to ensure corporate success
Qualifications / Requirements
Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
Strong organizational abilities and detail oriented.
Outstanding interpersonal and communication skills.
Strong analytical and cognitive skills.
Aptitudes for Sales and marketing
Capacity to learn products and understand the features of residential plumbing products
Ability to manage time proactively
Ability to work in a fast-paced environment Commitment to company values.
Ability to solve problems A passion for customer service
Ability to work a flexible schedule
Success Factors Personal characteristics/behavior that contribute to the ability to do your job well:
Respect for employees, customers, vendors and management.
Respect for the Organization and its information
Willingness to serve the customer
Teamwork mentality
Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.
Education / Training / Experience
High School degree a minimum (college degree preferred)
Experience in the building industry (a strong plus)
Retail and/or sales experience (a strong plus)
Working knowledge of kitchen and bath design products (required)
Benefits (Full Time Employees)
Medical coverage options
Company Bonus Plan 401k with company match
PTO and paid holidays
Position Opportunity Status: Full and part-time positions available. Hours: Facility is open M-F 8:00-5:30, Sat 8:00-2:00. Compensation: $15-$20 an hour plus commission %
Flexible work from home options available.
#J-18808-Ljbffr