Rivers Casino Des Plaines
Sales Coordinator (Banquets & Hotel)
Rivers Casino Des Plaines, Schenectady, New York, United States
Position Summary
Assists the Manager and Director in daily administrative duties. Acts as a liaison between clients and the Sales Team. Facilitates event planning and maintains an organized planning system for events. Duties include processing client payments, client outreach, assisting in site tours, and working closely with the hotel staff to accommodate group requests.
Job Title Coordinator Sales
Department Marketing Administration
Reports To Manager Sales
FLSA Designation Exempt
License Type Gaming
Salary Range $61,000.00/yr - $70,000.00/yr
Essential Job Functions
Cooperate and communicate with fellow team members in all departments, always striving for mutual respect and camaraderie.
Project a positive, helpful image/attitude.
Accept direction from supervisor and demonstrate ability to profit from constructive criticism.
Contribute to the success of the organization by producing accomplishments rather than activities, completing duties with enthusiasm and helping fellow team members improve job skills and performance.
Voluntarily assist new team members to adjust to their work environment.
Report for work on time and show flexibility to work overtime, change hours or days off.
Relate ideas for improvements.
Know, understand, and comply with established company and departmental policies and procedures.
Ensure the workplace is hazard‑free.
Inform supervisor of all pertinent information and report irregularities to the company.
Be proficient and accurate in all job duties and take advantage of opportunities to improve job knowledge and performance.
Adhere to the established work schedule.
Cooperate with all departments during investigations if required.
Maintain an orderly, clean, and attractive working area.
Maintain constant safety awareness, perform duties in the safest manner, and immediately report personal accidents.
Perform other duties as requested or assigned.
Be aware of all events on property, able to step in and represent sales when the Director is off property.
Participate in off‑property events representing the Rivers team when needed.
Conduct site tours showing the casino, Event Center, and hotel to prospective clients.
Up‑sell menus and communicate with chefs and managers to review menus and special requests.
Proficient in BEO and Contract data entry, with in‑depth knowledge of all sales systems and hotel reservations for group blocks.
Attend and participate in weekly BEO meetings.
Use standardized procedures and forms.
Coordinate group events at Rivers Casino & Resort.
Maintain contract files and group histories using Delphi, Microsoft Word, and Excel.
Coordinate follow‑up group activities and set‑up needs.
Update Director on group status and understanding of hotel sales strategy.
Act as liaison when necessary with F&B, EVS, Stewarding, Marketing, Security, and Facilities.
Communicate efforts and bookings with management teams to avoid double booking.
Assist in managing bookings, inquiries, developing contracts, obtaining payment information, faxing information, and all guest related details for booked events.
Ensure all bookings are taken accurately and are effectively communicated to the management team.
Coordinate special requests with restaurant manager, chef, applicable operating departments, and outside vendors to ensure smooth execution and exceed guest expectations.
Develop short and long‑term goals and proactively meet them.
Communicate daily with Director for goal setting and prioritizing workflow.
Assist in maintaining office organization, filing, paperwork, ordering supplies, and other tasks as requested by the Management Team.
Maintain service guidelines set for the operation.
Handle guest complaints with or without management approval.
Work weekends, nights, and holidays as business needs require.
Complete other tasks assigned by the Director Sales and the VP Marketing.
Meet attendance guidelines and adhere to departmental and company policies.
Perform non‑routine, complex clerical functions requiring special training, skill, or knowledge.
Establish and maintain files of appropriate reports, records, or other information relevant to the department.
Maintain contact with other departments and outside contacts.
Maintain appropriate records, including training logs, payroll, shift reports, and other pertinent records as required by law or policy.
Qualifications
Outstanding interpersonal communication skills to interface with guests and team members.
Experience with Microsoft Office (Word, Excel, PowerPoint).
Detail‑oriented, organized, and excellent verbal and written communication skills.
Ability to work under pressure.
Cooperative, helpful, friendly nature with a neat, clean, well‑groomed appearance.
Team player with strong communication skills.
Successful fulfillment of the pre‑employment process.
Flexibility for shifts, days of the week, and holidays.
Ability to obtain and maintain all necessary licensing.
Working Conditions
Regularly required to see, talk, hear, and use hand-to-finger dexterity to handle, feel, reach with hands and arms.
Must sit for long periods of time and view information on a computer screen.
Occasional lifting up to 25 pounds.
Possible exposure to high noise levels for extended periods.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Rivers Casino Des Plaines by 2x.
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Job Title Coordinator Sales
Department Marketing Administration
Reports To Manager Sales
FLSA Designation Exempt
License Type Gaming
Salary Range $61,000.00/yr - $70,000.00/yr
Essential Job Functions
Cooperate and communicate with fellow team members in all departments, always striving for mutual respect and camaraderie.
Project a positive, helpful image/attitude.
Accept direction from supervisor and demonstrate ability to profit from constructive criticism.
Contribute to the success of the organization by producing accomplishments rather than activities, completing duties with enthusiasm and helping fellow team members improve job skills and performance.
Voluntarily assist new team members to adjust to their work environment.
Report for work on time and show flexibility to work overtime, change hours or days off.
Relate ideas for improvements.
Know, understand, and comply with established company and departmental policies and procedures.
Ensure the workplace is hazard‑free.
Inform supervisor of all pertinent information and report irregularities to the company.
Be proficient and accurate in all job duties and take advantage of opportunities to improve job knowledge and performance.
Adhere to the established work schedule.
Cooperate with all departments during investigations if required.
Maintain an orderly, clean, and attractive working area.
Maintain constant safety awareness, perform duties in the safest manner, and immediately report personal accidents.
Perform other duties as requested or assigned.
Be aware of all events on property, able to step in and represent sales when the Director is off property.
Participate in off‑property events representing the Rivers team when needed.
Conduct site tours showing the casino, Event Center, and hotel to prospective clients.
Up‑sell menus and communicate with chefs and managers to review menus and special requests.
Proficient in BEO and Contract data entry, with in‑depth knowledge of all sales systems and hotel reservations for group blocks.
Attend and participate in weekly BEO meetings.
Use standardized procedures and forms.
Coordinate group events at Rivers Casino & Resort.
Maintain contract files and group histories using Delphi, Microsoft Word, and Excel.
Coordinate follow‑up group activities and set‑up needs.
Update Director on group status and understanding of hotel sales strategy.
Act as liaison when necessary with F&B, EVS, Stewarding, Marketing, Security, and Facilities.
Communicate efforts and bookings with management teams to avoid double booking.
Assist in managing bookings, inquiries, developing contracts, obtaining payment information, faxing information, and all guest related details for booked events.
Ensure all bookings are taken accurately and are effectively communicated to the management team.
Coordinate special requests with restaurant manager, chef, applicable operating departments, and outside vendors to ensure smooth execution and exceed guest expectations.
Develop short and long‑term goals and proactively meet them.
Communicate daily with Director for goal setting and prioritizing workflow.
Assist in maintaining office organization, filing, paperwork, ordering supplies, and other tasks as requested by the Management Team.
Maintain service guidelines set for the operation.
Handle guest complaints with or without management approval.
Work weekends, nights, and holidays as business needs require.
Complete other tasks assigned by the Director Sales and the VP Marketing.
Meet attendance guidelines and adhere to departmental and company policies.
Perform non‑routine, complex clerical functions requiring special training, skill, or knowledge.
Establish and maintain files of appropriate reports, records, or other information relevant to the department.
Maintain contact with other departments and outside contacts.
Maintain appropriate records, including training logs, payroll, shift reports, and other pertinent records as required by law or policy.
Qualifications
Outstanding interpersonal communication skills to interface with guests and team members.
Experience with Microsoft Office (Word, Excel, PowerPoint).
Detail‑oriented, organized, and excellent verbal and written communication skills.
Ability to work under pressure.
Cooperative, helpful, friendly nature with a neat, clean, well‑groomed appearance.
Team player with strong communication skills.
Successful fulfillment of the pre‑employment process.
Flexibility for shifts, days of the week, and holidays.
Ability to obtain and maintain all necessary licensing.
Working Conditions
Regularly required to see, talk, hear, and use hand-to-finger dexterity to handle, feel, reach with hands and arms.
Must sit for long periods of time and view information on a computer screen.
Occasional lifting up to 25 pounds.
Possible exposure to high noise levels for extended periods.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Rivers Casino Des Plaines by 2x.
#J-18808-Ljbffr