Vasion
Vasion is looking for a Customer Success Manager (CSM), dedicated to our
Commercial customers , that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.
A CSM’s primary objective is to become a “guide” for customers throughout their digital transformation. As the face of Vasion, a CSM strives to be a trusted advisor and advocate for their customers. They are expected to meet regularly with customers and to collaborate with the Vasion Product, Sales, Marketing, and Support teams to perform their primary responsibilities.
Primary Responsibilities
Manage a portfolio of mid-market customers and develop strong relationships with key stakeholders with the aim of renewing contracts
Seek to increase customer retention by working closely with customers to achieve desired outcomes and improve the customer experience
Collaborate with Account Executives to identify opportunities for expansion
Maintain accurate and up-to-date records of all sales activities and customer interactions in Vasion's CRM system
Continuously improve your knowledge of your assigned industry, customer base, and Vasion's platform in order to position yourself as a trusted advisor and industry expert
Continually assess, document, and analyze customer progress toward stated goals and results
Ensure any account issues are resolved quickly, leveraging resources from across the company as needed
Sync with our product team to discuss customer needs and provide feedback on product enhancements
Serve as the voice of the customer within the company and advocate for their needs
Qualifications
4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry
Ability to travel up to 10% of the time to meet with clients and attend industry events
Experience using Salesforce CRM software
Proven track record of meeting or exceeding challenging sales quotas
Preferred Qualifications
Bachelor's degree in business or a related field
Results-driven mindset, with a passion for exceeding goals and driving revenue growth
Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers
Highly self-motivated and able to work independently as well as collaboratively in a team environment
Strong business acumen and understanding of complex sales processes
Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences
Ability to work independently and manage a sales pipeline effectively
Working knowledge of sales software, tools, and processes
Extraordinary attention to detail, analytic, and deductive reasoning skills
Benefits
Flexible work environment
Discretionary Vacation bonus
Flexible paid time off
Paid parental leave
Competitive pay
A full suite of traditional benefits
Training/Advancement opportunities
401k with company-match
Mental Health Wellness Support
Financial wellness education
Company-contributed HSA
Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch
Our Core Values
Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
Candor Seekers (Radical Candor by Kim Scott)
Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)
More About Vasion Visit https://www.vasion.com
Additional Information Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics
#J-18808-Ljbffr
Commercial customers , that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.
A CSM’s primary objective is to become a “guide” for customers throughout their digital transformation. As the face of Vasion, a CSM strives to be a trusted advisor and advocate for their customers. They are expected to meet regularly with customers and to collaborate with the Vasion Product, Sales, Marketing, and Support teams to perform their primary responsibilities.
Primary Responsibilities
Manage a portfolio of mid-market customers and develop strong relationships with key stakeholders with the aim of renewing contracts
Seek to increase customer retention by working closely with customers to achieve desired outcomes and improve the customer experience
Collaborate with Account Executives to identify opportunities for expansion
Maintain accurate and up-to-date records of all sales activities and customer interactions in Vasion's CRM system
Continuously improve your knowledge of your assigned industry, customer base, and Vasion's platform in order to position yourself as a trusted advisor and industry expert
Continually assess, document, and analyze customer progress toward stated goals and results
Ensure any account issues are resolved quickly, leveraging resources from across the company as needed
Sync with our product team to discuss customer needs and provide feedback on product enhancements
Serve as the voice of the customer within the company and advocate for their needs
Qualifications
4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry
Ability to travel up to 10% of the time to meet with clients and attend industry events
Experience using Salesforce CRM software
Proven track record of meeting or exceeding challenging sales quotas
Preferred Qualifications
Bachelor's degree in business or a related field
Results-driven mindset, with a passion for exceeding goals and driving revenue growth
Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers
Highly self-motivated and able to work independently as well as collaboratively in a team environment
Strong business acumen and understanding of complex sales processes
Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences
Ability to work independently and manage a sales pipeline effectively
Working knowledge of sales software, tools, and processes
Extraordinary attention to detail, analytic, and deductive reasoning skills
Benefits
Flexible work environment
Discretionary Vacation bonus
Flexible paid time off
Paid parental leave
Competitive pay
A full suite of traditional benefits
Training/Advancement opportunities
401k with company-match
Mental Health Wellness Support
Financial wellness education
Company-contributed HSA
Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch
Our Core Values
Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
Candor Seekers (Radical Candor by Kim Scott)
Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)
More About Vasion Visit https://www.vasion.com
Additional Information Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics
#J-18808-Ljbffr